Patient Services Specialist

Providence Health & Services; Olympia (WA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Providence St. Peter Hospital in Olympia, WA is hiring Admitting Representatives for multiple Patient Services Specialist openings. Part-time and full-time positions are available. You will collect demographic, insurance, and medical information and guide patients and visitors with clarity and care.

Join a team focused on accurate data capture and excellent patient service within a supportive Providence environment that values your voice and growth.

Qualifications

• 1 year of experience in customer service or healthcare registration.
• Strong organizational skills in a fast-paced environment.
• Knowledge of medical terminology is a plus.

Responsibilities

• Secure demographic, insurance and medical information and document it timely and accurately.
• Provide assistance, directions, and information to visitors, patients and the public regarding hospital processes.

Skills

Customer service

Healthcare registration

Education

HS Diploma or GED

Some college coursework

National CHAA certification

Job description

Description

This posting is for multiple openings of Patient Services Specialist at Providence St. Peter Hospital in Olympia, WA. Part-time and full-time positions are available.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

The Admitting Representative is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately. Provides assistance, directions, and instructions to visitors, patients and the general public regarding hospital/patient information.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence St. Peter Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of experience in customer service or healthcare registration.
• A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

Preferred Qualifications:

• H.S. Diploma or GED
• Coursework/Training: Some college level coursework, particularly Medical Terminology or Medical Assistance.
• National Certification of CHAA upon hire.
• Admitting Representative and third party payor experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pay Range: $23 - $34.84

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.