Patient Services Specialist

ADP, Inc.; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

HSA funded

401(k) match

Flexible PTO

Job summary

Bookmark Medical is seeking a clinic-based front desk administrator in Mt. Juliet, TN. You will create a smooth patient experience, handle check-ins, calls, and scheduling, and support insurance-related tasks with accuracy.

You will work Monday–Friday with a 10-hour shift pattern, providing essential support to our care teams and patients. The role emphasizes patient-centered service, teamwork, and professional communication.

Qualifications

• Experience in healthcare, customer service, or admin role.
• Strong communication and interpersonal skills.
• Comfort in fast-paced, team-oriented environments.
• EHR proficiency preferred (Athena or eCW).

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays; assist with insurance verification.
• Support clear communication between patients and providers and update EHR.
• Keep front desk organized and patient-ready.

Skills

Healthcare experience

Customer service

Communication skills

EHR proficiency

Tools

Athena EHR

eCW EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time - 30 hours or more Mt. Juliet, TN, US

3 days ago Requisition ID: 2076

Provider-Centered. Patient-Focused. Built for What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most- patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Schedule

This is a full-time, clinic-based position with a consistent Monday through Friday schedule.

• Monday-Friday, 7:00 a.m.-5:00 p.m.
• Four, 10-hour shifts with a 30-minute lunch break
• Clinics are closed on weekends - no Saturday or Sunday shifts

What you’ll do

You’ll create a smooth, supportive experience for every patient by:

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

What you bring

• Experience in healthcare, customer service, or administrative role
• Strong communication and interpersonal skills
• Comfort working in a fast paced, team-oriented environment
• EHR proficiency (Athena or eCW preferred)
• A positive attitude and a commitment to patient centered service

Why you’ll Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Flexible time off + Vacation Exchange Program

Why you’ll Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Flexible time off + Vacation Exchange Program

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients - and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.