Patient Services Specialist

Astera Cancer Care; Lake Worth (TX); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

SunState Medical Specialists is seeking a Patient Services Specialist to provide administrative support to staff, patients and physicians, ensuring high-quality, professional service. You will handle patient flow, inquiries, and medical records while supporting billing processes and referrals.

Ideal candidates will have a High School Diploma and experience in a busy medical administration setting, with strong organization and communication skills. Travel to other centers may be required.

Qualifications

• High School Diploma or equivalent is required.
• Experience in an administrative role within a busy, customer-focused environment is preferred.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems as well as Microsoft Office software.

Responsibilities

• Provide administrative and general support to staff, patients, and physicians to ensure a high quality, professional administrative service.
• Direct patient flow, monitor waiting areas, and respond to inquiries while upholding privacy policies.
• Maintain patient records accurately and ensure completeness of documentation for appointments and visits.
• Schedule physician appointments based on availability and appropriate timeframes; assist with admissions and discharges as needed.
• Register new patients promptly and ensure accurate personal and billing details; manage referrals and documentation.

Skills

Administrative skills

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients.

This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service Monitoring and reacting to patient feedback; Monitoring the flow of patients and directing as appropriate; Answering and attending to all telephone calls in a timely manner; Responding to queries in accordance with the privacy policy; Having a breadth of service knowledge to respond to patient queries; Providing support to physicians and other internal customers, as required; Assist with patient questions regarding billing and insurance payments; Maintenance and improvement of the patients’ waiting room; Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization; Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols; Maintaining the Integrity of Patient Records; Scheduling physician appointments with regard to availability & appropriate timeframes; Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit; Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments; Registering new patients in a timely manner and ensuring the accuracy of personal and billing details; Ensuring all documentation and correspondence required for the consultation appointment is registered; Creating referring doctor records as required; Following up on referrals; Document management.

Qualifications

High School Diploma or equivalent; Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred; Handle and resolve urgent matters and time critical medical appointments; Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders; Proven experience to work effectively both independently and in a team environment; Knowledge of patient billing systems and related funding mechanisms; Ability to use clinical administration systems, as well as Microsoft Office software; Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values; Flexible approach to work; Travel as required to other centers.