Patient Services Specialist

Astera Cancer Care; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

SunState Medical Specialists in Florida seeks a Patient Services Specialist to deliver excellent administrative and patient-facing support. You will handle scheduling, registration, and record-keeping while assisting clinicians and guiding patients through billing questions and privacy policies.

The role requires strong organization, effective communication, and the ability to work independently or as part of a team in a busy medical setting.

Qualifications

• High School Diploma or equivalent.
• Demonstrated administrative experience in a busy, customer-focused environment (medical preferred).
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills; liaise with internal and external stakeholders.

Responsibilities

• Provide high level patient service, anticipate needs, and respond to feedback.
• Monitor patient feedback and flow; direct as appropriate.
• Answer telephone calls promptly and respond to inquiries per privacy policy.
• Assist physicians and internal staff; support billing/information requests.
• Maintain waiting areas and spaces, restock supplies, and ensure cleanliness.
• Schedule physician appointments based on availability and timeframes.
• Assist with patient admissions/discharges around visits; ensure records are complete.
• Register new patients timely and verify personal/billing details.
• Create referring doctor records as required; follow up on referrals.
• Manage and file documents; ensure accurate record-keeping.

Skills

Customer service

Organization

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

Why Join Us?SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.Job Description:As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.Your key responsibilities:As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.Customer ServiceMonitoring and reacting to patient feedbackMonitoring the flow of patients and directing as appropriateAnswering and attending to all telephone calls in a timely mannerResponding to queries in accordance with the privacy policyHaving a breadth of service knowledge to respond to patient queriesProviding support to Physicians and other internal customers, as requiredAssist with patient questions regarding billing and insurance paymentsMaintenance and improvement of the patients’ waiting roomMaintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizationDealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocolsMaintaining the Integrity of Patient RecordsScheduling Physician appointments with regard to availability & appropriate timeframesUndertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visitAdmitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointmentsRegistering new patients in a timely manner and ensuring the accuracy of personal and billing detailsEnsuring all documentation and correspondence required for the consultations appointment is registeredCreating referring doctor records as requiredFollowing up on referralsDocument managementQualificationsHigh School Diploma or equivalentDemonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.Handle and resolve urgent matters and time critical medical appointmentsStrong organization and communication skills, with the ability to liaise with both internal and external stakeholders.Proven experience to work effectively both independently and in a team environment.Knowledge of patient billing systems and related funding mechanisms.Ability to use clinical administration systems, as well as Microsoft Office softwareCollaborative approach in working with the wider administration team and other internal customers, in line with the organization values.Flexible approach to workTravel as required to other centers