Patient Services Specialist

Fvortho Goplay; Elgin (IL); On-site; USD 20,457 - 29,136; Part time

Job summary

Fox Valley Orthopaedic Associates is seeking a part-time front desk receptionist for our Algonquin, Barrington, and Elgin locations. The role involves greeting patients, registering them, and preparing documentation for scheduled visits.

You will input patient data into the EHR, verify insurance information, collect payments, and help direct patients to the appropriate clinic. The position requires strong communication and multitasking in a busy medical office.

Qualifications

• High school diploma or equivalent.
• 1 year of relevant administrative work experience.
• Healthcare environment experience preferred.

Responsibilities

• Greet patients and visitors and register them.
• Input patient information into the EHR accurately.
• Check insurance and identification details and collect payments.
• Schedule appointments and direct patients to the correct clinic.
• Maintain front desk area and assist in training new staff.

Skills

Front desk operations

Data entry

Customer service

EHR input

Education

High school diploma or equivalent

Job description

Career Opportunities with Fox Valley Orthopaedic Associates

Careers At Fox Valley Orthopaedic Associates

Current job opportunities are posted here as they become available.

Location: Algonquin, Barrington & Elgin Locations (must be willing to float between all listed locations)
Status: Part-Time (20-29 hours per week)
Days/Hours: Monday through Friday, with rotating evenings & Saturdays
Pay Rate: From $18/hour

Summary

Responsible for greeting patients and visitors, registering patients, facilitating the completion of documentation, preparing patient charts in advance of scheduled appointments, and collecting payments in a professional and timely manner.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Review patient charts (“chart prep”) to prepare for the following workday, notating necessary documents needed from the patient or family.
• Prepare the waiting room for patients.
• Inform patients and families of the registration process.
• Input patient information into the EHR (Electronic Health Record) accurately.
• Check patients in using both electronic tools and paper forms to ensure all necessary patient information and documents are obtained: including insurance card/information, patient identification, physician and insurance referrals, and personal/work injury/third party information as necessary.
• Facilitate the scheduling and registration of OrthoFirst (unscheduled) patients.
• Inform patients and families of medical record request and clinical forms completion (i.e. FMLA) processes and collect appropriate fees.
• Collect and process payments keeping an accurate record of payments received.
• Direct patients to the appropriate clinic.
• Answer patient inquiries or direct to the appropriate resources as needed.
• Answer internal calls and assist or warm transfer as appropriate.
• Schedule appointments as needed.
• Maintain a professional and clean work environment, including replenishing supplies needed at the front desk.
• Assist in training new employees as necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Required:

• High school diploma or equivalent.
• One (1) year of relevant administrative work experience.

Preferred:

• Two (2) plus years of relevant administrative work in experience in a healthcare environment.
• Knowledge of medical office procedures and the ability to interact with patients, physicians and co-workers.