Patient Services Specialist

GOEBEL FIXTURE COMPANY; Cookeville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Generous paid time off

Paid Holidays

401k

Continuing Education

Job summary

GOEBEL FIXTURE COMPANY is seeking a Patient Services Specialist in Cookeville, TN to greet patients, check-in, answer calls, and support clinic reception.

The role includes scheduling appointments, collecting payments, performing insurance eligibility checks, and routing calls to the appropriate staff in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational abilities and multitasking capacity.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and basic PC skills.

Responsibilities

• Greet and check-in patients; manage reception duties for the clinic.
• Answer phone calls and schedule appointments; support front desk tasks.
• Collect and post patient payments; print receipts as needed.
• Perform insurance eligibility checks prior to appointments.
• Route calls and messages to appropriate staff; communicate with teams.

Skills

Verbal & written communication

Organizational skills

Multi-tasking

Independence

Interpersonal skills

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

• Location 1080 Neal St,Cookeville, TN, 38501,United States

What You’ll Be Doing

The Patient Services Specialist is responsible for greeting/check-in in patients, answering phone calls, scheduling appointments, and reception support for the clinic.

The successful candidate will be able to:

• Check patients in and obtain patient information utilizing the web-based on-site
• Schedule appointments and follow-up with appointments as needed
• Collect and post proper patient payment, including print appropriate receipts
• Perform insurance eligibility checks prior to patient appointments
• Answer all phone calls timely, and in a professional and courteous manner
• Route calls and messages appropriately
• Effectively communicate with all staff and providers amongst all clinics
• Perform any and all other duties as assigned

What We’re Looking For

• High School Diploma or GED required
• Experience in the medical field, preferred
• Excellent PC skills, specifically with Microsoft Office Suite
• Strong organizational skills and ability to multi-task
• Ability to thrive in a busy, fast-paced clinic setting and maintain a passion to help those in need
• Excellent verbal and written communication and interpersonal skills required
• Work independently, requiring minimal or no oversight and guidance

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Generous paid time off
• Paid Holidays
• 401k
• Continuing Education

We are an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.