Patient Services Specialist

Alaska Horizon; Anchorage (AK); Híbrido; USD 28 000 - 41 000; Tempo integral

Resumo da oferta

Providence Family Medicine Ctr-Anchorage is seeking a Patient Services Specialist to greet patients, answer inquiries, and coordinate with care teams. You will be the first point of contact, delivering friendly, professional service to support the patient experience in a busy clinic setting.

The role emphasizes strong customer service, accuracy in scheduling, and collaboration with providers and staff to ensure smooth patient flow in Alaska’s largest private employer network.

Qualificações

• 1 year of customer service experience, or successful completion of Providence internship.
• 1 year of medical office or health care experience is preferred.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience is a plus.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Responsabilidades

• Serve as the first point of contact for patients or visitors in person or by phone.
• Provide exceptional customer service to maintain high patient satisfaction.
• Support doorway or front-desk processes and coordinate with clinical staff as needed.

Conhecimentos

Customer service

Communication skills

Formação académica

Providence internship

Ferramentas

Electronic medical records (EMR)

Computerized billing systems

Medical terminology

Descrição da oferta de emprego

Description

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Physician Service Organization and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 1 year of customer service experience, or
• Successful completion of Providence internship.

Preferred Qualifications:

• 1 year of Medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence has a long history of serving Alaska, beginning when the Sisters of Providence first brought health care to Nome in 1902 during the Gold Rush. This pioneering spirit set the standard for modern health care in Alaska and formed the foundation for Providence's growth as the state's largest private employer and leading health care provider.

Our award-winning and comprehensive medical centers are located in Anchorage, Eagle River, Kodiak Island, Mat-Su, Seward, and Valdez. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, outreach programs, and hospice and home care.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 454078

Company: Providence Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Multiple shifts available

Career Track: Admin Support

Department: 1014 AK PMG FAM MED CLINIC

Address: AK Anchorage 1201 E 36th Ave

Work Location: Providence Family Medicine Ctr-Anchorage

Workplace Type: On-site

Pay Range: $20.19 - $30.26

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.