Patient Services Scheduler & Front Desk

Trinity Health Mid-Atlantic; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a receptionist to support office operations and provide efficient, patient‑centered service within our healthcare setting. You will schedule appointments, pre-register patients, check in/out, handle phone calls, review schedules, and assist management with daily tasks to ensure a smooth patient experience.

Qualifications include a high school diploma or equivalent, basic secretarial training preferred, and strong communication skills with a focus on

Qualifications

• High school graduate or equivalent; secretarial training a plus.
• 1–2 years experience preferred.

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Collect co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• Maintains confidentiality related to patients, family and employees and information specific to service area.
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
• Uses appropriate diction and grammar in conversations.
• Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
• Customer service orientated.
• Adheres to hospital confidentiality statement.
• Receives and distributes messages, packages and supplies to the appropriate person or place.
• Implements the day-to-day operations of specific service or environment.
• Maintains a safe and secure environment.

Skills

Multiline telephones

PC and software knowledge

Office equipment and supplies

Customer service oriented

Education

High school diploma

Secretarial training

Job description

Trinity Health Mid-Atlantic is seeking a receptionist to support office operations and provide efficient, patient‑centered service within our healthcare setting. You will schedule appointments, pre-register patients, check in/out, handle phone calls, review schedules, and assist management with daily tasks to ensure a smooth patient experience.

Qualifications include a high school diploma or equivalent, basic secretarial training preferred, and strong communication skills with a focus on