Patient Services Representative (UPMC Mercy Vision Institute, Mercy Pavilion)

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

UPMC is seeking a full-time Patient Services Representative for the Mercy Vision Institute in Pittsburgh. This role involves supporting patient care activities, assisting with administrative tasks, and ensuring a high-quality patient experience in a busy clinical setting.

Benefits

Health and welfare benefits

Work-life balance support

Competitive pay

Qualifications

• Thrives in a dynamic, fast-moving environment.
• Committed to delivering excellent patient care.

Responsibilities

• Help patients navigate the healthcare system.
• Assist with administrative duties such as scanning medical records.
• Verify insurance benefits and connect patients to resources.

Skills

Patient Care

Communication

Collaboration

Job description

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support UPMC Mercy Vision Institute, Mercy Pavilion located at 1622 Locust Street Pittsburgh PA 15219.

This role will work Monday through Friday daylight hours (start time varies based on clinic needs but office is open most days from 6:45 am to 5:30 pm). Minimal travel may be required (5%). This is a high-volume, fast-paced ophthalmology practice, serving an average of 350 - 450 patients per day.

The ideal candidate is someone who thrives in a dynamic, fast-moving environment and is committed to delivering excellent patient care. If you enjoy working in a busy clinical setting, we encourage you to apply.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for you – it’s more than just a job!

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through independent judgment, communication, and collaboration with all team members
• Establish and maintain collaborative relationships with physicians, other healthcare providers, patients, and their families to achieve desired patient outcomes throughout the continuum of care
• Demonstrate a commitment to the community and to your healthcare profession

What Can UPMC Do for You?

• A career path that provides you with the right experience to succeed now and in the future
• Health and welfare benefits like medical, vision, dental, life, and disability insurance, and an exceptional retirement program
• Work-life balance support, including PTO, wellness programs, and paid parental leave
• Competitive pay, including base pay, merit, and premium pay

Responsibilities:

• Help patients navigate the healthcare system by providing clear instructions and follow-up to unresolved questions to ensure appropriate care continuity
• Assist with administrative duties such as scanning medical records and faxing
• Guide patients through self-arrival technology or check-in at the desk based on their preference
• Schedule or connect patients to resources for ancillary services at checkout
• Understand principles of service recovery and take appropriate action to address service issues
• Assist patients with understanding financial responsibilities and connect them to advocacy resources as needed
• Obtain signatures for consent to treatment and financial responsibility following HIPAA rules
• Verify insurance benefits via online systems or phone inquiries
• Promote and assist with registration for the MyUPMC patient portal
• Collect copayments and other payments at the point of service
• Provide a warm greeting to all patients
• Register patients in the Biometrics program and explain its benefits
• Update patient registration information at checkout
• Distribute or triage phone calls appropriately
• Schedule follow-up appointments during checkout