Patient Services Representative - Twin Cities Orthopedics

iHealth; New York (MN, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to enhance patient care and support. This full-time role involves managing patient registrations, scheduling appointments, and providing essential clinical support. The ideal candidate will possess strong customer service skills and proficiency in Microsoft Office applications. With a commitment to quality and teamwork, you'll thrive in a dynamic clinic environment. Enjoy a comprehensive benefits package including medical, dental, and vision plans, along with a generous sign-on bonus. If you're passionate about making a difference in healthcare, this opportunity is for you!

Benefits

Comprehensive Medical Plans

Dental Plans

Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Gym Discounts

Car Rental Discounts

Sign-on Bonus

Qualifications

• High School diploma or equivalent is required.
• Customer service experience is essential for this role.

Responsibilities

• Register patients and collect co-payments and insurance info.
• Schedule appointments and manage patient charts efficiently.

Skills

Customer Service

Communication

Problem-Solving

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Patient Services Representative is responsible for patient registration, check-in, and clinical support duties.

This is a full-time position working Monday through Friday between 6:00 am and 6:00 pm at our Blaine, Brooklyn Park, Coon Rapids, and Otsego locations.

Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), is a group of local medical practices owned and led by physicians, committed to giving patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information according to current business practices
• Schedule new and existing patients accurately and promptly in the practice management system
• Communicate relevant information to patients, including appointment details, directions, check-in times, referral info, and copayments
• Prepare and manage patient charts
• Maintain knowledge of healthcare plan requirements and networks
• Communicate effectively with patients, families, and staff
• Rotate duties as Switchboard Operator, handling calls, coordinating interpreters, and patient referrals
• Perform other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficiency in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

• Starting pay varies based on education, skills, and experience
• A $1,500 sign-on bonus, payable on first paycheck with a 12-month commitment (internal applicants excluded)
• Comprehensive Medical, Dental, & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts

Essential Requirements:

• Adhere to company policies, procedures, and ethics
• Complete required training
• Comply with applicable laws (HIPAA, Stark, OSHA, employment laws, etc.)
• Maintain prompt and reliable attendance
• Work during clinic hours and travel within clinic as needed
• Perform physical activities such as bending, lifting, standing, and sitting for extended periods
• Work efficiently, handle interruptions, and meet deadlines
• Communicate professionally and respectfully
• Prioritize and be flexible with workload
• Apply logical thinking to problem-solving
• Follow instructions and operate equipment effectively
• Work independently with minimal supervision
• Travel to other locations if required

Core Values - Performance Expectations:

• Integrity, Service, Quality, Innovation, Teamwork

Environmental Conditions:

• Clinic setting

Notes:

• Equal Opportunity/Affirmative Action Employer, with accommodations per ADA
• Participates in E-Verify for employment authorization
• Periodic review of position duties and responsibilities

For applicant rights and further information, see the Know Your Rights notice from the Department of Labor.