Patient Services Representative (Three Rivers Orthopedic Associates)

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Patient Services Representative for Three Rivers Orthopedic Associates in Pittsburgh. The successful candidate will greet patients, manage check-ins, and assist with scheduling and insurance verification. This role requires strong customer service skills and familiarity with medical terminology, offering a dynamic work environment focused on patient care.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in medical billing or customer service preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and guide them through check-in.
• Collect copayments and confirm patient registration.
• Schedule follow-up appointments and assist with administrative tasks.

Skills

Customer Service

Medical Terminology

Office Equipment

Education

High school diploma or equivalent

Tools

Medipac

Epic

Job description

Patient Services Representative (Three Rivers Orthopedic Associates)

Join to apply for the Patient Services Representative (Three Rivers Orthopedic Associates) role at UPMC

UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support Three Rivers Orthopedic Associates located at 200 Delafield Rd Suite 1040, Pittsburgh, PA 15215. This role will work Monday through Friday during daylight hours (e.g., 6:30 am - 3:00 pm, 7:00 am - 3:30 pm, 7:30 am - 4:00 pm, 8:00 am - 4:30 pm).

Responsibilities

• Greet patients warmly and guide them through self-arrival technology or check-in at the desk based on patient preference.
• Collect copayments and other applicable payments at the point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments and ancillary services, and assist patients in navigating the healthcare system.
• Register patients in biometric programs and promote the MyUPMC portal.
• Assist with administrative tasks such as scanning medical records and faxing.
• Verify insurance benefits and obtain signatures for consent following HIPAA regulations.
• Handle phone calls appropriately and provide patient education on financial responsibilities.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Experience with computer applications and office equipment preferred.
• Two years of experience in medical billing, customer service, or related field preferred.
• Knowledge of medical terminology and experience with health record systems like Medipac or Epic preferred.

Licensure and Certifications

• Act 34 clearance required.

Additional Information

UPMC is an Equal Opportunity Employer and values diversity and inclusion through various employee resource groups and initiatives.