Patient Services Representative-CWP Gastroenterology

Carle-Health; Normal (IL); On-site; USD 25,000 - 40,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to coordinate and support daily clinic preparation, patient check-in and basic scheduling. You will greet patients, collect co-pays, verify insurance, and ensure accurate charting and cash handling with a positive, patient‑centered approach.

You will balance cash at end of day, process payments, answer phones, and assist with general office tasks while maintaining privacy and service standards across our Illinois network.

Qualifications

• Customer service experience is required.

Responsibilities

• Greet patients in a prompt, pleasant and helpful manner.
• Check patients in and out; verify necessary information and record in the medical record.
• Assemble and prepare patient charts.
• Schedule patient appointments, including re-scheduling when necessary.
• Scan information and documents into patient file.
• Collect payments for services and post to patient accounts.
• Answer phones; retrieve and respond to patient voicemails.
• Maintain an accurate cash drawer including end-of-day balancing, inventory and balance sheet.
• Data entry including patient demographics, insurance, miscellaneous notes, payments and other related information.
• May process end-of-day batching for billing and accounting departments.
• Perform routine office tasks including filing, faxing and scanning.

Skills

Customer service

Job description

Overview

The Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met and they have a positive patient experience.

Qualifications

Certifications: , Education: , Work Experience: Customer service

Responsibilities

• Greet patients in a prompt, pleasant and helpful manner.
• Check patients in and out verify necessary information and record in the medical record.
• Assemble and prepare patient’s charts.
• Schedule patient appointments including re-scheduling appointments when necessary.
• Scan information and documents into patient file.
• Collect payments for services post to patient account.
• Answer phones retrieve and respond to patient voicemails.
• Maintain an accurate cash drawer including end-of-day balancing, inventory and balance sheet.
• Data entry including patient demographics, insurance, miscellaneous notes, payments and other related information.
• May process end-of-day batching for billing and accounting departments.
• Perform routine office tasks including filing, faxing and scanning.
• Regular and reliable attendance is required to perform the functions of this position.
• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• Balance nightly deposits and complete credit card processing.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.