Patient Services Representative – Strawberry Wilderness Community Clinic

Blue Mountain Hospital District; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Blue Mountain Hospital District in John Day, OR, seeks a Patient Services Representative to handle patient intake, schedule appointments, verify demographics and insurance, and greet visitors in a professional manner. This on-site role requires detail-oriented individuals who can communicate clearly, support staff, and participate in CQI activities.

High school diploma or GED and BLS are required; healthcare office experience is preferred.

Qualifications

• Knowledge of customer service concepts.
• Must be extremely detail oriented and able to perform accurate and thorough recordkeeping.
• Ability to communicate effectively, both in written and verbal communication.
• Ability to work as part of a team, in a fast-paced production-oriented environment.

Responsibilities

• Answers the telephone and greets patients professionally.
• Provides clerical and administrative support to ensure efficient service.
• Registers new patients and verifies demographics and insurance information.
• Maintains accurate patient records and supports a culture of safety and quality.
• Schedules appointments and explains registration processes to patients.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Active Basic Life Support (BLS)

Job description

Patient Services Representative – Strawberry Wilderness Community Clinic

Schedule: Full Time

Positions Available: 1

Job Location Type: On-site

Job Location: Strawberry Wilderness Community Clinic, John Day, OR

Position Summary

Under direct supervision, the Patient Services Representative is responsible for performing a variety of general administrative duties associated with the patient intake process and performs routine duties within the clinic including customer services, verifies patient demographics and insurance information. Clinic Receptionist meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities.

Essential Functions and Responsibilities

• Answers the telephone and greets patients in a professional and courteous manner; takes messages; directs calls to the appropriate staff members.
• Ensures services are provided in an effective and efficient manner when providing secretarial, clerical, and administrative support.
• Registers all new patients on the computer; gives new patients registration forms to complete.
• Verifies patient demographics and insurance information.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Maintains and supports a culture of safety and quality.
• Collects co-payments and payments made on account, writes receipts, balances petty cash, makes money deposits.
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
• Prints patients chart covers and checks insurance eligibilities, pulls next day charts, prepares registration packets for new patients.
• Scan in documents into appropriate folder in patient chart.
• Maintains a good working relationship with office staff members and physicians.
• Performs other duties as requested by Department Supervisor.
• Is approachable, builds rapport by making the effort to be cooperative and adaptive, puts others at ease, and supports co-workers.
• Practice active listening; display patience when listening to the views of others and discuss differing opinions with an open mind.
• Works with others to prevent problems and find a solution when issues arise with team members such as peers, leadership, and physicians.
• Self-motivated and contributes to new ideas.
• Initiate improvements and apply new methods of working to help achieve goals.
• Learns on the go and can develop an action plan when facing new problems, and is open to change.
• Maintains self-motivation and sustains a high level of momentum.
• Able to successfully prioritize when faced with requests, demands and deadlines.
• Knowledge of customer service concepts.
• Must be extremely detail oriented and able to perform accurate and thorough recordkeeping.
• Ability to communicate effectively, both in written and verbal communication.
• Ability to work as part of a team, in a fast-paced production-oriented environment.
• Completes annual education requirements.
• Communicates the mission, ethics, and goals of the office.
• Attends a minimum of 75% staff meetings annually.
• Actively participates in the department’s continuous quality improvement (CQI) activities.

Education, Experience & Certification/Licensure

Required:

• High school diploma or GED equivalent.
• Active Basic Life Support (BLS)

Preferred:

• Medical terminology
• Experience with office/clerical setting in healthcare environment

Why Blue Mountain Hospital District & Grant County?

The Blue Mountain Hospital District (BMHD) is located in Grant County, Oregon, at the heart of the John Day River, in beautiful, rural, Eastern Oregon. Our District is comprised of a Critical Access Hospital (CAH), Family & Rural Medicine Clinic, Home Care and Hospice, Emergency Medical Services, an Intermediate Care Center, and all the supporting ancillary departments necessary to care for the health and wellness of our community.

Our District spans from John Day to Prairie City, nestled in a valley surrounded by the Blue Mountains. The Strawberry Mountain Range and John Day River Valley offers a variety of outdoor activities, from abundant hiking/mountain biking/horse riding trails to high and low lakes and ponds. Our area is known to be a “go to” place not just for recreation, but also for big game hunting and fishing!

Join our family-like team and settle into a lifestyle that is hard to beat!