Patient Services Representative Sr - Days

INTEGRIS Health; Oklahoma City (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative Sr to join their team in Oklahoma City. This role involves providing exceptional care to patients, managing clinic data, and supporting new team members. With a focus on enhancing patient experiences, you'll balance financial transactions, verify insurance eligibility, and handle a high volume of calls. The company offers a competitive benefits package, including a sign-on bonus and generous PTO. If you're passionate about healthcare and eager to make a difference, this opportunity is perfect for you.

Benefits

Front-loaded PTO

100% Paid Short-term Disability

Increased Retirement Match

Paid Family Leave

Sign-on Bonus

Qualifications

• 3+ years of experience in a healthcare setting with strong customer service skills.
• Proficient in handling medical records and basic accounting procedures.

Responsibilities

• Accurately enter daily charges and balance end-of-day transactions.
• Manage incoming calls and assist with patient scheduling and referrals.
• Train new employees and ensure clinic data integrity.

Skills

Interpersonal Skills

Telephone Customer Service

Basic Medical Terminology

CPT and ICD-9 Coding

Microsoft Office Proficiency

Job description

Job Title: Patient Services Representative Sr

INTEGRIS Health Medical Group Hobby Lobby, Oklahoma’s largest not-for-profit health system, has a great opportunity for a Patient Services Representative Sr in Oklahoma City, OK. In this position, you’ll work Monday through Friday from 8am to 5pm, providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives resonates with you, apply today to learn more about our recently enhanced benefits package for all eligible caregivers, including front-loaded PTO, 100% INTEGRIS Health-paid short-term disability, increased retirement match, and paid family leave. Those who apply to this Patient Services Representative Sr - Primary Care position by 06/30/2025 may qualify to receive a sign-on bonus of $1,000. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Patient Services Representative Senior acts as a mentor to new entry-level Patient Services Representatives and is responsible for ensuring the integrity of clinic data and patient information, answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records, and basic scheduling. This position requires population-specific competencies and adherence to National Patient Safety Goals as appropriate based on patient contact level.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Qualifications

• At least 3 years of experience in a healthcare setting, including interpersonal and telephone customer service
• Experience in cashier procedures, basic accounting, clinic check-in/out procedures, health insurance (HMO, PPO), basic medical terminology, CPT and ICD-9 coding (preferred), and proficiency in Microsoft Office
• Effective communication skills in English (Verbal/Written)

Additional Requirements

IMG Float Pool: Must operate an INTEGRIS-owned or personal vehicle with a valid driver’s license and acceptable driving record.

IMG Clinics: Certification must be obtained within 60 days of hire for entering orders in electronic medical records.

Responsibilities

• Enter daily charges accurately, including time of service payments
• Balance end-of-day transactions
• Make appointments and handle emergencies appropriately
• Verify insurance eligibility and benefits
• Enter patient demographics accurately
• Complete outgoing referrals
• Assist in training new employees
• Manage incoming and outgoing calls
• Contact third-party payers for benefits and pre-certification, and enter information into billing system
• Collect co-pays, deductibles, and deposits; make financial arrangements
• Perform financial counseling related to billing processes
• Coordinate with clinical staff for patient placement
• Perform check-in and check-out duties timely and accurately
• Take messages accurately, using two patient identifiers
• Manage high call volume with excellent etiquette
• Organize workflow to meet patient needs efficiently

The Patient Services Representative Senior reports to the Office Manager/Supervisor. The role may include additional physical demands or respiratory fit test requirements. Must handle high volumes of calls and patient interactions, work under stress, and may require driving.

All applicants will receive consideration regardless of protected status, including veteran or disability status.