Patient Services Representative - Sleep Lab

MaineGeneral Medical Center; Waterville, Northern (ME, KY); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Retirement plan

Job summary

MaineGeneral Health is seeking a Patient Scheduler to join our team in Waterville, ME. This role handles a high volume of calls, collects patient demographics and insurance information for scheduled appointments, and ensures smooth processing in a fast-paced setting.

You will schedule appointments, coordinate with clinical staff for availability, and relay essential pre‑procedure instructions to patients and families. EMR navigation and basic computer skills are preferred.

Qualifications

• 1+ year working in customer service, preferably in healthcare.
• Knowledge of medical terminology preferred.
• Experience with EMR and basic computer tools.

Responsibilities

• Schedule appointment times using scheduling programs.
• Coordinate with medical staff to ensure facility and staff availability.
• Provide pre‑procedure instructions to patients and families.
• Enter demographics, insurance information, and pre‑authorizations for scheduled encounters.

Skills

Customer service

Phone etiquette

Communication skills

Healthcare experience

EMR navigation

Tools

EMR system

Job description

Job Summary

MaineGeneral Health. We’re with you. Be with us! MaineGeneral Health is a comprehensive non‑profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities. If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description

The Opportunity: MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals. The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast‑paced call‑center environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work

Schedules appointment times using computerized scheduling programs. Communicates with medical and clinical staff to ensure the availability of facilities and staff and intake preauthorization’s at the time of scheduling. Communicates with patients and/or their families, as permissible, to provide necessary pre‑procedure instructions and to confirm appointments. Intakes demographics, insurance information, and pre‑authorizations as necessary for all scheduled encounters.

You Have

Ability to handle a large volume of outgoing and incoming calls. Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor). 1+ year working in customer service, preferably in healthcare. Knowledge of medical terminology preferred. Experience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as the ability to effectively utilize and enter information in the electronic medical record (EMR).

Compensation Information

$20.00 - $35.28. The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on‑call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours

40. Job Exempt: No

Benefits

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry‑leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company‑matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short‑term and long‑term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership‑supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity

M/F/Vet/Disability Assistive technologies are available. MaineGeneral participates in E-Verify. Employee Rights E-Verify Participation Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmerative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmerative Action Program for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. EEO is Law