Patient Services Representative, Radiation Oncology, Full-Time, Day Shift

UChicago Medicine; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

UChicago Medicine is seeking a Patient Services Representative for the Radiation Oncology Clinic in Hyde Park. The role involves greeting and registering patients, scheduling procedures, and handling preadmission and registration tasks while delivering exceptional service.

Responsibilities include insurance verification, billing inquiries, and supporting staff to ensure smooth patient flow in a fast-paced clinic.

Qualifications

• High School Diploma required.
• Excellent interpersonal and customer service skills.
• Ability to schedule procedures and manage registrations.
• Experience with Epic or medical scheduling systems is a plus.
• Strong data entry and typing skills.
• Ability to handle multiple priorities.

Responsibilities

• Greet and register patients upon arrival.
• Schedule medical procedures and prepare reservations.
• Perform preadmission, registration, discharge and transfer processes.
• Assist with billing inquiries and patient collections.
• Verify insurance coverage and update patient records.
• Answer calls and perform clerical duties.

Skills

Interpersonal skills

Customer service

Verbal communication

Data entry

Typing 35 wpm

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Epic

Cadence Scheduling

Job description

Job Description

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Radiation Oncology Clinic in Hyde Park.

In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions.

Essential Job Functions

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence.
• Verifies insurance coverage
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assists with general clerical duties as needed within the department

Required Qualifications

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key stokes an hour
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

Preferred Qualifications

• Associate or Bachelor’s Degree preferred
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: M-F 9:00am - 5:30pm
• Unit/Department: Radiation Oncology
• CBA Code: 743 Clerical

About Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.