Patient Services Representative (PSR) - Urgent Care - Pantops

Bon Secours Mercy Health; Charlottesville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay, incentives, referral

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off, parental leave

Job summary

Bon Secours Mercy Health in Charlottesville, VA is seeking a Patient Services Representative for Urgent Care Pantops. You will greet patients, handle referrals, registrations, verify demographics and insurance, and update records to ensure smooth check-in and accurate billing.

You will schedule appointments, explain financial options, and support care coordination. The role requires strong communication, basic math, and medical office software experience; HS diploma required, associates

Qualifications

• High School Degree or GED (required).
• Associates Degree in Healthcare or related field (preferred).
• Knowledge of medical billing procedures (required).
• Medical office software experience (required).
• Knowledge of medical terminology and basic ICD-9 and CPT coding (preferred).
• Prior medical office experience (preferred).

Responsibilities

• Provides strong communication and excellent customer service skills by greeting patients and the community.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients.
• Other duties as assigned.

Skills

Strong communication

Interpersonal skills

Customer service

Problem solving

Basic math

Education

High School Diploma or GED

Associates Degree in Healthcare or related field

Tools

Medical office software

Job description

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) - Urgent Care - Pantops

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner


• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems


• Ability to answer internal and external calls in a friendly and helpful manner


• Must possess the ability to troubleshoot and resolve problems promptly


• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately


• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients


• Other duties as assigned

Education

• High School Degree or GED (required)


• Associates Degree in Healthcare or related field (preferred)

Work Experience

• Knowledge of medical billing procedures (required)


• Medical office software experience (required)


• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)


• Prior medical office experience (preferred)

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills


• Engage with staff and patients in a professional manner


• Basic math skills

Range

Minimum: $16.76

Maximum: $24.65

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)


• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts


• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders


• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiant and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]