Patient Services Representative (PSR) - Commonwealth Gynecology Oncology

Bon Secours Mercy Health; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Job summary

A healthcare organization in Richmond, Virginia is looking for a Patient Services Representative. The role involves processing patient referrals, scheduling appointments, and providing excellent customer service. Candidates should possess strong communication skills and ideally have some experience in healthcare. This is a full-time position with comprehensive benefits including medical insurance and paid time off.

Qualifications

• Experience in healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.

Responsibilities

• Serve as the main point of contact for patients.
• Process patient referrals and registrations accurately.
• Schedule appointments and explain financial options.

Skills

Communication skills

Customer service

Problem-solving

Basic computer skills

Typing skills (40 WPM)

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect care

Job description

Overview

Patient Services Representative (PSR) - Commonwealth Gynecology Oncology

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Description

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education

• High School Degree or GED

Experience

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Bon Secours Mercy Health is an equal opportunity employer.

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status

Scheduled Weekly Hours

40

Work Shift

Days

Department

Commonwealth Gynecology Oncology - Richmond Community - Provider Based

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]