Patient Services Representative (PSR)

Holy Redeemer; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Redeemer Health in Kentucky is seeking a friendly medical receptionist to manage phones, schedule appointments, greet patients, and collect demographic and insurance data. You will enter information into the scheduling and billing system and perform check-in/check-out tasks.

The role also includes preparing referrals for HMO patients, collecting fees for services, and supporting clinical services. Confidentiality and accurate data handling are essential to patient care.

Qualifications

• High school graduate or equivalent required.
• Six months to one year experience as medical secretary/receptionist preferred.
• Impeccable communication and interpersonal skills essential.
• Excellent computer/technology skills required.
• Ability to problem-solve and work under pressure.
• Confidentiality and professional demeanor required.

Responsibilities

• Answer phones, schedule appointments, greet patients on arrival.
• Enter patient demographics, insurance data, and visit/charge data into scheduling and billing systems.
• Handle check-in and check-out processes and end-of-day deposits.
• Prepare referrals for HMO patients and collect fees for services rendered.
• Support clinical services in the office and perform basic health screening if qualified.

Skills

Communication

Interpersonal skills

Problem solving

Team collaboration

Confidentiality

Technology skills

Creative thinking

Positive attitude

Adaptability

Organization

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OVERVIEW

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage,access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey.

SUMMARY OF JOB

This position assumes responsibility for answering phones, scheduling appointments, greeting patients upon arrival and gathering all personal data and insurance information and entering patient appointments, demographic information and visit/charge data into the office scheduling and billing system. Performs check in and check out office functions. Assists with other office duties as requested. Position also prepares referrals for HMO patients, collects fees for services rendered and completes the end of the day deposit records. Position supports clinical services provided in office and may perform basic health screening services with documented competencies.

CONNECTING TO MISSION:

All individuals within the scope of their position are responsible to perform their job in light of the Mission & Values of the Health System. Regardless of the position, every job contributes to the challenge of providing healthcare. There is an ongoing responsibility for ensuring the values of Respect, Compassion, Justice, Hospitality, Holistic Approach, Stewardship, and Collaboration are present in our interactions with one another and in the service we provide.

RECRUITMENT REQUIREMENTS

• An inspiring, positive, get it done attitude
• Ability to problem-solve, improvise and implement in high pressure or time-sensitive situations
• Passionate about individualizing and ensuring a positive, meaningful experience
• Compassionate, sensitive and supportive of the emotional, spiritual, physical and health care needs of patients.
• Have a desire to build and develop relationships that enhance each individual’s health care experience beyond the health care environment.
• Impeccable communication and interpersonal skills.
• Creative and imaginative.
• Able to collaborate and work with a team of health care providers.
• Excellent computer/technology skills and application ability
• High school graduate or equivalent.
• Six months to one year experience as medical secretary/receptionist preferred.
• Able to maintain confidentiality.

EQUAL OPPORTUNITY

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.