Patient Services Representative PRN

Fort Smith Emergency Hospital; Fort Smith (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Purchase Program

PRN/Part-time schedule

Job summary

Nutex Health is seeking a Patient Services Representative (PSR) for our Fort Smith Emergency Center. The PSR will manage patient registration, scheduling, check-in/out, and ensure top-notch customer service in a fast-paced environment.

Responsibilities include greeting patients, verifying demographics and insurance, collecting payments, and supporting front desk operations while maintaining HIPAA compliance and accurate EMR entries. PRN/part-time roles available.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years as PSR in hospital/ER/urgent care.
• Experience with patient registration, admissions, scheduling, insurance verification preferred.

Responsibilities

• Register patients and manage front desk operations.
• Verify patient identity and collect accurate demographics and insurance data.
• Process payments and reconcile daily transactions.
• Maintain clean, organized registration areas and logs.
• Communicate with patients and clinical staff to support patient flow.
• Ensure HIPAA compliance and patient confidentiality.

Skills

Customer service

EMR proficiency

HIPAA compliance

Communication skills

Organization skills

Confidentiality

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) systems

Job description

Patient Services Representative PRN Why Join Our Team?

At our Emergency Center, every team member plays a critical role in delivering exceptional patient care. As a Patient Services Representative, you will help create a positive first impression, support operational excellence, and contribute to a compassionate healthcare experience for every patient who walks through our doors.

Patient Services Representative (PSR) Position Summary

The Patient Services Representative (PSR) is a vital member of the Emergency Center team, serving as the first point of contact for patients and visitors. This role is responsible for ensuring a seamless patient experience through efficient registration, scheduling, check-in, and check-out processes while maintaining the highest standards of customer service, confidentiality, and patient safety. The PSR contributes significantly to the overall operational success of the facility by fostering a welcoming, organized, and patient-focused environment.

Minimum Qualifications

• High School Diploma or GED required
• Minimum of two (2) years of experience as a Patient Services Representative (PSR) in a hospital, emergency room, urgent care, or clinical setting
• Previous experience with patient registration, admissions, scheduling, and insurance verification preferred
• Strong customer service, communication, and organizational skills
• Ability to maintain confidentiality and comply with HIPAA regulations
• Proficiency with Electronic Medical Records (EMR) systems and basic computer applications

Essential Duties & Responsibilities

1. Patient Registration & Front Desk Operations
   • Greet patients, visitors, and vendors in a courteous, professional, and welcoming manner
   • Obtain and accurately enter patient demographic, insurance, and medical information
   • Verify patient identity and secure all required signatures and documentation
   • Direct patients and visitors to the appropriate departments or personnel
   • Answer incoming telephone calls and respond to inquiries in a professional manner
   • Maintain accurate logs, records, and patient information according to established procedures
   • Ensure the reception and waiting areas remain organized, professional, and welcoming
2. Financial Responsibilities
   • Collect co-pays, deductibles, account balances, and other patient payments
   • Process cash, check, and credit card transactions accurately
   • Maintain financial records and perform daily reconciliation of patient payments and accounts
   • Adhere to established cash-handling and financial reporting procedures
3. Facility Support & Workplace Appearance
   • Assist in maintaining the cleanliness and organization of patient-facing areas, including waiting rooms, registration areas, and restrooms
   • Monitor inventory and replenish office and registration supplies as needed
   • Report facility maintenance or safety concerns to appropriate personnel
4. Communication & Customer Service
   • Provide exceptional service to patients, families, physicians, and team members
   • Demonstrate professionalism, compassion, and respect in all interactions
   • Effectively communicate patient needs and concerns to clinical staff
   • Uphold the organization's mission, vision, and core values
5. Professional Development & Compliance
   • Participate in monthly staff meetings, training sessions, and continuing education opportunities
   • Support quality improvement initiatives and departmental goals
   • Maintain compliance with all applicable federal, state, and facility policies, procedures, and regulations
6. Additional Responsibilities
   • Perform other duties and special projects as assigned by management
   • Support operational and administrative needs to ensure efficient patient flow and exceptional service delivery

Non-Essential Duties

• Assist clinical areas by ensuring necessary supplies are adequately stocked
• Support patient restraint documentation and related administrative functions as directed
• Attend departmental meetings and participate in team initiatives as required

Core Competencies

• Knowledge of patient registration, admission, and scheduling processes
• Proficiency in Electronic Medical Record (EMR) systems
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Attention to detail and accuracy
• Ability to multitask and work effectively in a fast-paced environment
• Understanding of and adherence to Hospital Policies and Procedures
• Commitment to professional growth and continuous learning

Physical Requirements

Constant Visual acuity (near and far vision)

Hearing and speaking

Manual dexterity

Standing, walking, and mobility throughout the workday

Frequent Bending Squatting Twisting

Lifting up to 20 pounds independently

Lifting up to 50 pounds with assistance

Occasional Climbing Kneeling

Ability to distinguish colors

Rare Exposure to electrical hazards

Working in confined spaces

Work Environment OSHA Exposure Category I

This position involves routine exposure to blood, bodily fluids, and other potentially infectious materials.

Employees are required to follow all infection control, safety, and personal protective equipment (PPE) guidelines in accordance with OSHA standards and facility policies.

PRN and part-time employees are offered 410k Employee Stock Purchase Program

Nutex Health

Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.

General Job Requirements

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips