Patient Services Representative- Practice Operations- Remote Opportunity

Talentify.io; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in healthcare services is seeking candidates for a role focused on patient services. This position offers a competitive salary and career advancement opportunities. Responsibilities include handling patient inquiries, account management, and collaboration with teams to enhance service delivery. Candidates should have a strong background in customer service, problem-solving, and effective communication.

Benefits

Comprehensive total rewards package

Potential for career advancement

Engaging and collaborative work environment

Qualifications

• Minimum of three years of experience in a medical office related to Patient Services.
• Strong communication and customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Answer incoming patient calls and make outgoing collection calls.
• Resolve patient inquiries and conduct account investigations.
• Collaborate with the Central Eligibility Team.

Skills

Communication

Customer Service

Problem-Solving

Education

High school diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for a competitive salary based on experience and qualifications
- Comprehensive total rewards package supporting health, life, career, and retirement
- Potential for career advancement within the Patient Services Department
- Engaging and collaborative work environment
- Chance to make a positive impact on patient satisfaction and service delivery

What to Expect (Job Responsibilities):
- Answer incoming patient phone calls and make outgoing collection calls regarding balances due
- Resolve patient questions and concerns by contacting appropriate sources when necessary
- Conduct account investigations, follow-ups, and collections on self-pay balances
- Perform additional duties as assigned to support the Patient Services Department
- Collaborate with the Central Eligibility Team to ensure efficient service delivery

What is Required (Qualifications):
- High school diploma or general education degree (GED) preferred
- Minimum of three years of experience in a medical office related to Patient Services
- Strong communication skills to effectively interact with patients and colleagues
- Ability to handle sensitive information with confidentiality and professionalism
- Proficiency in customer service and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related role, particularly in patient services or eligibility
- Familiarity with medical billing and collections processes
- Strong organizational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Bilingual skills are a plus

#HealthcareServices #PatientCare #CareerOpportunity #CompetitivePay #CustomerService

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