Patient Services Representative - Pediatric Clinic

Jackson County Memorial Hospital Authority; Altus (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

Jackson County Memorial Hospital Authority is seeking a clinic registrar to register patients with minimal supervision and provide courteous, accurate service at the front desk.

Responsibilities include entering patient demographics and insurance data into the EMR, scanning documents, handling Medicare questionnaires, obtaining signatures, scheduling tests and referrals, and answering phones while maintaining patient confidentiality.

Qualifications

• High School Diploma or GED required.
• Typing speed 30-40 wpm required.
• Pass Clerical Ability Test with 80%+ as per HR.
• 1-2 years of healthcare environment experience.
• Clinic experience preferred.

Responsibilities

• Greet patients entering the clinic in a friendly manner.
• Accurately enter patient information into computer system including insurance and demographics.
• Scan documents into EMR when necessary.
• Input patient insurance information accurately.
• Enter Medicare Questionnaire data.
• Obtain patient signatures and scan forms into EMR.
• Manage appointment waitlists and call patients for tests and referrals.

Skills

Punctuality

Attendance

Teamwork

Phone etiquette

Education

High School Diploma or GED

Typing speed 30-40 wpm

Clerical Ability Test 80%+

1-2 years healthcare experience

Clinic experience preferred

Tools

EMR system

Emdeon

Job description

Description

Expected to work with minimal supervision. Responsible for prompt, courteous, and accurate registration of Clinic patients.

Demonstrates Competency in the Following Areas:

• Greets each patient entering the clinic in a friendly manner.
• Accurate submission of all patient information to the computer system including all insurance and demographics.
• Scan documents into EMR, when necessary.
• Knowledge concerning patient insurances and the ability to input with accuracy.
• Properly requests and enters patient information on the Medicare Questionnaire included in the registration.
• Obtains patient’s signatures on appropriate forms. Scans forms into EMR system on correct patient.
• Work pursuit lists, which involves calling patients who are in need of labs, mammograms, etc. and getting them scheduled.
• Verifies insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
• Answers phone courteously and make every attempt to satisfy caller’s request.
• Performs other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and distribute them.
• Schedules appointments, and, if an emergency, informs provider.
• Run inquiries on patients for lab/x-ray technician.
• Receive and distribute home health forms for the Doctors to sign.
• Schedules all referrals and receives documentation from the provider/entity when treatment/visit is completed.
• Prints medical records upon patient request obtaining appropriate release of information form.
• Make appointments for X-rays and other Doctors.

Requirements

Professional Requirements:

• Punctuality
• Attendance
• Works well with fellow workers.
• Works well with Supervisors.
• Attends annual mandatory hospital in-service programs.

Education/Regulatory Requirements & Experience:

• High School Diploma or GED required.
• Typing speed of 30-40 wpm required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• One to two years’ previous experience in the commercial health care environment required.
• Clinic experience preferred.
• Previous work history that demonstrates steady attendance and punctuality is required.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

• 1 Standing/Walking .............................................. X
• 2 Sitting....................................................................... X
• 3 Twisting .................................................................. X
• 4 Lifting/Carrying .................................................. X
• 5 Pushing/Pulling................................................... X
• 6 Climbing (ascending/descending ladders/stairs)..................................................... X
• 7 Bending/Stooping .............................................. X
• 8 Using arm muscles frequently or for extended periods ................................................ X
• 9 Using leg muscles frequently or for extended periods ................................................ X
• 10 Using back muscles frequently or for extended periods ................................................ X
• 11 Potential for wound care or invasive procedures............................................................. X

HOW OFTEN ARE THESE WEIGHTS LIFTED OR CARRIED?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

• 2 – 10 Pounds ..................................................... X
• 11 – 20 Pounds.................................................... X
• 21 – 30 Pounds.................................................... X
• 31 – 40 Pounds.................................................... X
• 41 – 50 Pounds.................................................... X
• 50 Pounds or more............................................ X

DOES THE JOB REQUIRE?

FREQUENTLY USUALLY OCCASIONALLY INFREQUENTLY N/A

(at least 50%) (25 –) (10 – 24%) (10%)

• Working in hot, cold or wet X
• Working outdoors.............................................. X
• Working with or near chemicals ................. X
• Working near radiation sources.................. X
• Working near fumes ......................................... X
• Working with hazardous waste X
• Operating vehicles or machinery ................ X
• Using hand tools or power tools.................. X
• Wearing protective clothing and equipment............................................................. X