Patient Services Representative (Open Rank) - Aurora Wellness Community Health Center

University of Colorado Anschutz Medical Campus; Aurora (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Join an established healthcare institution as a Patient Services Representative where your passion for customer service will shine. This role involves engaging with patients, managing appointments, and ensuring compliance with health policies. Be part of a dedicated team that values compassionate care and contributes to the well-being of the community. With a focus on teamwork and patient satisfaction, this position offers a fulfilling opportunity to make a difference in the lives of others. Enjoy a supportive work environment with excellent benefits and opportunities for professional growth.

Benefits

Medical Insurance

Dental Insurance

Disability Insurance

Vision Insurance

401(a) Retirement Plan

Paid Time Off

Vacation Days

Sick Days

Holiday Days

Tuition Benefit

Qualifications

• Customer service expertise in outpatient settings is essential.
• Experience with patient check-in, registration, and scheduling.

Responsibilities

• Provide quality customer service to patients and visitors.
• Manage patient check-in, scheduling, and insurance verification.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Education

High School Diploma or GED

Tools

Electronic Health Record (EPIC)

MS Office

Job description

University Staff

Description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative (Open Rank) - Aurora Wellness Community Health Center

Position #: 00834452 - Requisition #: 36817

Job Summary:	Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including but not limited to patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to the clinical department(s). Key Responsibilities: Acknowledges and welcomes patients and visitors; sets the tone for a positive experience Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC) Answers multiple phone lines to fulfill patient needs over the phone Monitors provider schedules daily to ensure that all open appointment slots are filled the same day and schedules are free of roadblocks Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy Collects patient copays and balances the drawer daily
Work Location:	Onsite - this role is expected to work onsite and is located in Aurora, CO.
Why Join Us:	Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Why work for the University? We have AMAZING benefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including: Medical: Multiple plan options Dental: Multiple plan options Additional Insurance: Disability, Life, Vision Retirement 401(a) Plan: Employer contributes 10% of your gross pay Paid Time Off: Accruals over the year Vacation Days: 22/year (maximum accrual 352 hours) Sick Days: 15/year (unlimited maximum accrual) Holiday Days: 10/year Tuition Benefit: Employees have access to this benefit on all CU campuses ECO Pass: Reduced rate RTD Bus and light rail service There are many additional perks & programs with the CU Advantage.
Qualifications:	Minimum Qualifications: Patient Services Representative I: High school diploma or GED 1+ years of patient/client-facing experience Patient Services Representative II: High school diploma or GED 2+ years of patient/client-facing experience Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis. Conditions of Employment: Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or the American Red Cross healthcare provider level CPR certification, or certification within 90 days of hire Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training Maintains all required licensure and certifications for position Must be able to work in person Must be able to travel to alternate locations as assigned Preferred Qualifications: College graduate Medical office experience EPIC experience MS Office experience Bilingual, Spanish-speaking Knowledge, Skills, and Abilities: Strong organizational and personal skills; must have strong work ethic Strong communication skills, both written and verbal Ability to maintain a positive attitude with clients, employees, and management Ability to work quickly - individually and as part of a team Ability to read, analyze, and interpret policies, documents, and regulations
How to Apply:	For full consideration, please submit the following document(s): 1.A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position 2.Curriculum vitae / Resume 3.Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address Questions should be directed to: Candice Borgonah, [e-mail]
Screening of Applications Begins:	Immediately and continues until the position is filled. For best consideration, apply by June 9, 2025.
Anticipated Pay Range:	The starting salary range (or hiring range) for this position has been established as Patient Services Representative I: $38,000 to $44,384 Patient Services Representative II: $43,700 to $51,042 The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line Total Compensation Calculator: http://www.cu.edu/node/153125
Equal Employment Opportunity Statement:	The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply
ADA Statement:	The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [e-mail].
Background Check Statement:	The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:	CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.

Application Materials Required:Cover Letter, Resume/CV, List of References

Job Category:Administrative Support and Related

Primary Location:Aurora

Department:U0001 -- Anschutz Med Campus or Denver-22000 - SOM-DEAN DO CPD - FAMED

Schedule:Full-time

Posting Date:May 9, 2025

Unposting Date:Ongoing

Posting Contact Name:Candice Borgonah

Posting Contact Email:[e-mail]

Position Number:00834452