Patient Services Representative- North Andover, MA

phynetdermatology; Massachusetts; On-site; USD 29,000 - 30,000; Full time

Job summary

Phynetdermatology is seeking a professional Patient Services Representative - Front Desk to support registration, scheduling, and clinical call coordination across practices. This role helps patients and ensures a smooth first impression in a fast-paced healthcare environment.

Ideal candidates have 0–1 year of customer service experience, proficiency with multiple computer systems, and solid MS Office skills.

Qualifications

• High school diploma or equivalent.
• 0–1 year of customer service experience, preferably in healthcare or retail.
• Proficient in collecting patient payments at the time of service.
• Able to navigate multiple computer systems simultaneously.
• Competent with Microsoft Office applications.

Responsibilities

• Greet patients and register, schedule appointments, and ensure a welcoming experience.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, organized lobby and work area.
• Escalate patient concerns to the proper team to maintain satisfaction.
• Support billing processes and manage patient records accurately.
• Demonstrate reliability with attendance and punctuality.

Skills

Customer service

Call center

Payment collection

Computer systems

MS Office

Education

High school diploma or equivalent

Job description

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is from $21 - $22 hourly. Hours are Monday - Thursday , 10 hours Daily.

Essential Functions:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities:

High school diploma or equivalent.

0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.

Proficient in collecting patient payments at the time of service.

Skilled in navigating multiple computer systems simultaneously.

Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

Physical Requirements:

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements:

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.