Patient Services Representative- Natrona Heights

UPMC; Northern (KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

UPMC Ophthalmology in Natrona Heights, PA is seeking a friendly Patient Services Representative to provide outstanding front-line service. You will schedule appointments, verify insurance, collect payments, check-in/out patients, and help navigate the MyUPMC portal while ensuring a positive patient experience across all touchpoints.

This role offers a consistent Monday–Friday schedule with no weekends or holidays, and requires ability to travel to other UPMC Vision Institute locations as needed

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced front-desk environment.
• Experience in scheduling and patient check-in/check-out processes.
• Willingness to travel to other UPMC Vision Institute locations as needed.

Responsibilities

• Greet patients warmly and check them in using self-arrival tech or desk assistance.
• Collect copayments and other payments at the point of service.
• Verify and update patient registration and insurance information.
• Schedule follow-up appointments and connect patients to ancillary services.
• Assist patients with the MyUPMC portal and financial responsibilities.
• Triage calls, support administrative tasks (scanning/faxing).
• Support navigation of the healthcare system to ensure continuity of care.

Skills

Customer service

Communication skills

Multitasking

Front desk experience

Scheduling

Tools

Scheduling software

MyUPMC portal

Insurance verification systems

Biometric enrollment

Job description

UPMC Ophthalmology is seeking a friendly, organized, and customer-focused Patient Services Representative to support our practice located at 2853 Freeport Road, Natrona Heights, PA 15065. In this vital front-line role, you will provide exceptional service to patients by scheduling appointments, managing registrations, verifying insurance information, handling phone inquiries, and ensuring a positive patient experience from check-in to check-out. This position offers a consistent Monday through Friday schedule with staggered daylight shifts of 7:00 a.m. to 3:30 p.m., 7:30 a.m. to 4:00 p.m., or 8:00 a.m. to 4:30 p.m., with no weekends or holidays required. Candidates should possess strong communication, multitasking, and customer service skills, along with the flexibility to travel to other UPMC Vision Institute locations as needed to support operational and patient care needs. Join a dedicated team committed to delivering outstanding ophthalmic care in a collaborative and patient-centered environment.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.