Patient Services Representative (Medical Receptionist)

WellStreet; Novi (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid time off

Pet insurance

Wellness program

Professional development

Job summary

Corewell Health Urgent Care is hiring a Patient Service Representative to be the first friendly face for patients, greet visitors, verify insurance, collect payments, and support front-office operations. You will process documents, schedule visits, and assist the clinic team to maintain a smooth, patient-centered workflow.

We value strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• 1+ year of experience in a medical office or healthcare setting preferred
• Strong communication, attention to detail, and ability to multitask in a busy environment with EMR experience

Responsibilities

• Warm Welcome: Greet patients and visitors with a positive attitude.
• Patient and Business Documentation: Collect and organize documents while maintaining confidentiality.
• Insurance Verification: Verify benefits and eligibility and explain payment policies.
• Financial Responsibility: Determine and collect patient payments and explain costs.
• Collaborative Support: Assist practice manager and staff to ensure smooth operations.
• Compliance: Follow HIPAA/OSHA and documentation standards.
• Administrative Duties: Perform routine front-office tasks and operate medical equipment.
• Quality Assurance: Support QA programs and accurate patient result tracking.
• Travel Requirement: Travel to other Corewell Health Urgent Care locations as needed.

Skills

Communication

Attention to detail

Multitasking

EMR software

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC

Job description

Corewell Health Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Corewell Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 7AM - 7 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Corewell Health Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Corewell Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service.

Pay: $17 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.