Patient Services Representative (Medical and Cosmetic Dermatology)

Berman Skin Institute; Placerville (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dermatologic care is seeking a dedicated Patient Service Representative to be the welcoming face of their clinic. In this full-time role, you will provide exceptional customer service and administrative support, ensuring patients feel comfortable and informed. This position involves managing patient interactions, scheduling appointments, and assisting with insurance processes. Join a dynamic team that values patient welfare and offers a comprehensive range of services, from medical to cosmetic dermatology. If you excel in communication and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
• Excellent interpersonal, organizational, and customer service skills are essential.

Responsibilities

• Serve as the first point of contact for patients, ensuring comfort and care.
• Schedule patient appointments and manage multiple phone lines.
• Assist with patient insurance verification and documentation.

Skills

Customer Service

Communication Skills

Organizational Skills

Keyboarding Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Standard Office Equipment

Job description

About Berman Skin Institute (BSI): Founded a quarter century ago by David Berman, M.D., a board-certified dermatologist, BSI’s mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care. Berman Skin Institute is a group of dermatology clinics with eleven medical clinic locations across Northern California, including Los Altos, Cameron Park, Fremont, Placerville, Pleasanton, Roseville, Sacramento, San Francisco, Tracy, Walnut Creek and Yuba City. With a well-established and diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology, cosmetic dermatology, skin care products, and medi-spa/aesthetician treatments. BSI is one of the largest skin laser centers in the world, with over 50 lasers on site.

Position Overview: The Patient Service Representative position is the first point of contact for our patients, patient family members, physicians, and other clinic staff both in person and on the phone. We are in search of a customer service superstar with both excellent communication and administrative skills. The position is full time, fully benefited and located in our Placerville location.

RESPONSIBILITIES INCLUDE:

• The first face and voice of the clinic! Help patients and visitors to our practice feel comfortable, informed and well taken care of both in person and on the phone.
• Communicate with back office personnel in regulating patient and workflow to assure timely and detailed patient care.
• Provide education to patients about our medical and cosmetic procedures.
• Collecting and updating patient insurance and demographic information.
• Verification of health plan eligibility.
• Scheduling patient appointments using EMR.
• Manage multiple phone lines.
• Basic end of day accounting with daily deposits and credit card payments.
• Room patients to examination rooms, procedure rooms or operative rooms and prepare them for the physician.
• Explain treatment procedures, medications, diets, wound care instructions, etc. per doctor's orders.
• Schedule appointments for patients.
• Contact medical facilities or departments to schedule patients for tests and/or admission.
• Inventory and assess the need for office supplies.
• Assist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation per facility’s policy.
• Adhere to all policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Perform other duties as needed.

JOB REQUIREMENTS:

• Two (2) years’ experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
• Communicate effectively in the English language in person, on the phone, & in writing.

• MUST be available to work Tuesday-Saturday in both Cameron Park and Placerville locations (and other clinics in the region on occasion).