Dermatology Front Desk & Patient Experience Pro

Berman Skin Institute; Pleasanton (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company contribution

Paid Time Off & Paid Holidays

Discounts on treatments and skincare

Job summary

A dermatology practice in Pleasanton seeks a Patient Services Representative to create a warm welcome for patients and handle various administrative tasks. Responsibilities include checking in patients, answering phone inquiries, scheduling appointments, and verifying insurance. The ideal candidate has a high school diploma and 2+ years of customer service or medical office experience. This role offers competitive pay and benefits including medical insurance and paid time off.

Qualifications

• 2+ years of customer service or medical office experience preferred.
• Dependable with strong multitasking and computer skills.
• Interest in healthcare, dermatology, or aesthetics is a plus.

Responsibilities

• Welcome and check in patients.
• Answer phones and assist with questions.
• Schedule and confirm appointments.
• Verify insurance eligibility.
• Update patient demographics.
• Collect copays and process payments.
• Work closely with medical assistants and providers.

Skills

Customer service experience

Strong multitasking skills

Computer skills

Professional demeanor

Education

High school diploma

Job description

Patient Services Representative (Medical Receptionist)

Location: Pleasanton, CA

Pay Rate: $25.00 to $30.00 DOE

About Berman Skin Institute

Founded by board-certified dermatologist Dr. David Berman, BSI provides medical, surgical, and cosmetic dermatology across Northern California. We combine advanced technology with compassionate care to deliver the best patient experience possible.

At Berman Skin Institute, patients don’t just come to us for treatment, they come for confidence, healing, and life-changing care. You’ll be the first person they meet and the one who sets the tone for their entire visit. If you enjoy helping people, staying organized, and working in a fast-paced medical environment this is a role where you can build a long-term career, not just hold a front desk job.

What You’ll Do

You’ll coordinate the patient experience from arrival to departure:

Front Desk & Patient Experience

• Welcome and check in patients
• Answer phones and assist with questions
• Schedule and confirm appointments
• Educate patients on services and next steps

Insurance & Administration

• Verify insurance eligibility
• Update patient demographics
• Collect copays and process payments
• Document visits in EMR

Clinic Coordination

• Work closely with medical assistants and providers
• Help keep clinic flow organized and on time
• Prepare patients for visits when needed

You are the hub of the clinic, communication, organization, and kindness are key.

What We’re Looking For

• 2+ year customer service or medical office experience preferred
• Friendly, professional, and dependable
• Strong multitasking and computer skills
• Comfortable in a busy environment
• Interest in healthcare, dermatology, or aesthetics a plus
• High school diploma required
• Available for occasional Saturdays

Benefits & Perks

Health & Financial

• Medical, Dental, Vision Insurance
• 401(k) with company contribution
• Competitive hourly pay
• Paid Time Off & Paid Holidays

Employee Extras

• Discounts on treatments and skincare
• Stable schedule & supportive leadership
• Positive team environment

More information about Berman Skin Institute can be found at http://www.skinmds.com