Patient Services Representative (M-F, 12pm-9pm) - Texas Behavioral Health Center

The University of Texas Southwestern Medical Center; Dallas (TX); In loco; USD 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

PPO medical plan

Paid Time Off

TRS Retirement

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Descrizione del lavoro

UT Southwestern Medical Center seeks a Patient Services Representative to promote excellent patient care, safety and service. The role focuses on greeting patients, guiding visitors, answering questions, and coordinating with clinical teams to ensure smooth check-in and information flow.

Work hours are Monday through Friday, 12:00 PM to 9:00 PM. The position emphasizes customer service, confidentiality, and a patient-centered approach within a leading academic medical center in Dallas.

Competenze

• Education: High School Diploma or GED is required.
• Licenses/Certifications: Heartsaver/CPR AED within 90 days.
• Experience with patient-facing activities is implied by the role.
• Ability to work with confidential information daily.
• Adaptability to changing work environment.
• Familiarity with Microsoft applications.
• Good communication, organizational, reading and writing skills.
• Ability to plan and organize work efficiently.
• Punctual and reliable attendance.

Mansioni

• Greet patients and guests at entrances and provide escorts or assistance as needed.
• Act as liaison between patients, families, and medical staff to deliver courteous hospitality.
• Answer inquiries about health care services and provide directions within the campus.
• Maintain current UT Southwestern campus information to respond accurately to questions.
• Collaborates with Lead Patient Services Representatives to resolve issues.
• Maintains confidentiality and follows policies and procedures.
• Monitors patient flow and supports staff during daily operations.
• Demonstrates attention to detail and professionalism at all times.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Phone etiquette

Multitasking

Formazione

High School Diploma or GED

Strumenti

Microsoft applications

CRM systems

Descrizione del lavoro

Job Description

Description

The Texas Behavioral Health Center is anewly completed state-funded psychiatric hospital opening in Dallas’ Southwestern Medical District that is owned by the Texas Health and Human Services Commission (HHSC) and operated by UT Southwestern Medical Center.

When fully operational, the 505,000-square-foot facility will house 292 beds – 200 for adult patients and 92 for children and adolescents. As DFW’s first state-funded behavioral health hospital, it is designed to deliver state-of-the-art, patient-centered care in a modern and healing environment. The center provides comprehensive behavioral health treatment and features private patient rooms, abundant access to natural light and nature, and thoughtfully designed spaces that promote recovery. The hospital will also provide training to all behavioral health disciplines.

As employees of UTSouthwestern, team members will join a world-class academic medical center committed to patient-centered care, innovation, interdisciplinary collaboration, and preparing patients for successful reintegration into their families and communities. With competitive benefits and a mission-driven culture, Texas Behavioral Health Center offers an unparalleled opportunity to make a lasting impact on mental health care in North Texas. Learn more about Texas Behavioral Health Center here!

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

As a Patient Services Representative, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety and service.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Work Schedule: Monday-Friday 12:00pm - 9:00pm

EXPERIENCE AND EDUCATION

Required

• EducationHigh School Diploma or GED
• Licenses and CertificationsHeartsaver/CPR AED within 90 Days

JOB DUTIES

• Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair assistance, ensuring patient comfort and safety at all times.
• Seeks to understand the needs of the internal and external customers; meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff. Performs other duties as required to provide fast and friendly, genuine hospitality.
• Responds to patient's inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
• Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members.
• Works with Lead Patient Services Representatives to solve specific problems either on a one-to-one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations.
• Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
• Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
• Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance.
• Listens, apologizes, finds a solution and follows through when resolving guest problems.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires a genuine interest in people and customer service.
• Work requires ability to communicate effectively and successfully manage multiple tasks
• Work requires ability to use electronic devices (i.e. tablets).
• Work requires ability to work with confidential information on daily basis.
• Work requires adaptability/flexibility to react positively to changes in work environment.
• Work requires familiarity with Microsoft applications.
• Work requires good communication, organizational, reading and writing skills.
• Work requires the ability to plan and organize work in logical and efficient manner.
• Work requires to be punctual and reliable with attendance.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Climbing
• Lifting
• Pulling
• Pushing
• Talking
• Walking

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017.The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]