Patient Services Representative Lead

3M HEALTHCARE; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

OU Health in Oklahoma City seeks a Patient Services Representative Lead to interview patients admitted to the hospital and secure financial information for maximum payment of services.

The role requires ≥5 years in hospital financial counseling or related areas, strong communication, and the ability to lead frontline staff in billing and registration tasks.

Qualifications

• Education: High School Diploma or GED.
• Experience: at least 5 years in hospital or medical admitting, financial counseling, patient registration or related area.
• Licensure/Certifications/Registrations: None required.

Responsibilities

• Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
• Analyzes patient financial status and related information to determine if financial assistance may be available through other third‑party organizations.
• Assures all updates to financial and demographic data are completed.
• Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients.
• Serves as hospital systems intake to determine a method of payment according to established procedures.
• Make pre‑registration/pre‑admission contacts with the patient or responsible party as appropriate.
• Maintains statistical reports as required.
• Obtains pre‑certification and verification from any third‑party payors or employer.
• Determines deposits and collects payments.
• Serves as lead employee or assistant supervisor.

Skills

Excellent communication

Typing

Interviewing patients

Financial counseling

Education

High School Diploma or GED

Tools

Hospital IT systems

Job description

Position Title

Patient Services Representative Lead

Department

Pediatric Radiology

General Description

Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Health.

Essential Responsibilities

• Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
• Analyzes patient financial status and related information to determine if financial assistance may be available through other third‑party organizations.
• Assures all updates to financial and demographic data are completed.
• Interviews patients and responsible parties to obtain personal, demographic, and financial information required for the registration of patients.
• Serves as hospital systems intake to determine a method of payment according to established procedures.
• Make pre‑registration/pre‑admission contacts with the patient or responsible party as appropriate.
• Maintains statistical reports as required.
• Obtains pre‑certification and verification from any third‑party payors or employer.
• Determines deposits and collects payments.
• Serves as lead employee or assistant supervisor.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications

• Education: High School Diploma or GED.
• Experience: At least 5 years of hospital or medical experience in admitting, financial counseling, patient registration/appointments or related area required.
• Licensure/Certifications/Registrations: None required.

Knowledge, Skills and Abilities

• Knowledge of hospital policies and procedures; of third‑party contractual agreements and requirements; of federal and state laws and regulations relating to payment and billing of hospital charges.
• Skill in establishing and maintaining effective working relationships with others; in following verbal and written instructions; in interviewing patients; and in typing accurately.
• Excellent communication skills, both orally and in writing, and good computer skills.
• Typing/keyboarding skills sufficient to meet the requirements of the position.

Benefits

We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, creates peace of mind for you and your family.

Equal Opportunity Statement

OU Health is an equal opportunity employer.