Patient Services Representative - Intake

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); Hybrid; USD 70,175,000 - 99,945,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid vacation

Paid holidays

Paid parental leave

Employee assistance program

Tuition reimbursement

Onsite health clinic

Job summary

Fred Hutchinson Cancer Center, based in Seattle, seeks a Patient Services Representative to be the first contact for patients and families. The role includes check-in, intake support, and routing calls to the appropriate department, with a mix of campus and remote work.

Hours are 1.0 FTE, Monday–Friday, 6:45am–3:15pm. Prior experience in customer service and strong communication are required; healthcare familiarity is preferred. Benefits are comprehensive.

Qualifications

• Six months to one year experience in a customer service environment.
• Ability to work in a fast paced healthcare setting.
• Strong time management and independent task handling.
• Clear written and verbal communication.

Responsibilities

• Greet and screen patients, check them in using an automated system.
• Distribute and collect appropriate forms for patients and staff.
• Triages questions from callers and routes to the right staff.
• Handle general clerical tasks including mail and supplies.
• Activate provider orders and assist with scheduling as directed.
• Coordinate patient flow and verify demographics and information.

Skills

Customer service

Phone support

Scheduling

Communication

Education

High School diploma

Tools

Microsoft Office

EMR (Electronic Medical Records)

Job description

Job ID: 31714

Type: Regular Full-Time

Location: US-WA-Seattle

Category: Administrative Support

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service. For Intake, the Patient Services Representative is the primary point of contact for all callers contacting Fred Hutch's main phone number.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE Monday through Friday - 6:45am to 3:15pm

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.
• Sends new patient packet information to patients as directed.
• Routes incoming mail and medical records and express scan to HIM when needed.
• Requests and receives diagnostic films and pathology slides as directed.
• Routes main Fred Hutch incoming faxes to appropriate department, service or individual.
• Answers Fred Hutch incoming calls and routes to appropriate department, service or individual.

Qualifications

Required:

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.

Preferred:

• Medical terminology.

The hourly pay range for this position is from $24.50 to $34.88 and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE Monday through Friday - 6:45am to 3:15pm

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.