Patient Services Representative - Intake

Life Science Washington; Seattle (WA); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical and Vision

Dental

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan

Family life support

Employee assistance program

Onsite health clinic

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Job summary

Fred Hutchinson Cancer Center in Seattle, WA, is seeking a Patient Services Representative to be the first contact for patients, families and caregivers, handling check-in and front-desk inquiries in a fast-paced healthcare setting.

The role supports intake, calls and scheduling with partial on-site and remote work options, Monday–Friday 6:45am–3:15pm, 1.0 FTE. The successful candidate will have strong communication, organization and customer service skills.

Qualifications

• High School diploma or equivalent.
• Six months to one year experience in a customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Excellent verbal and written communication skills.
• Proficient in basic computer use and email.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including processing mail, inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.
• Sends new patient packet information to patients as directed.

Skills

Customer service

Communication skills

Healthcare environment

Multitasking

Education

High School diploma

Tools

EMR systems

Email proficiency

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

Patient Services Representative

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service. For Intake, the Patient Services Representative is the primary point of contact for all callers contacting Fred Hutch's main phone number.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE Monday through Friday - 6:45am to 3:15pm

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.
• Sends new patient packet information to patients as directed.
• Routes incoming mail and medical records and express scan to HIM when needed.
• Requests and receives diagnostic films and pathology slides as directed.
• Routes main Fred Hutch incoming faxes to appropriate department, service or individual.
• Answers Fred Hutch incoming calls and routes to appropriate department, service or individual.

Qualifications

Required

• High School diploma or equivalent.
• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.
• Can use a mouse, navigate computer programs and use email in a professional setting.

Preferred

• Medical terminology.

The hourly pay range for this position is from $24.50 to $34.88 and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE Monday through Friday - 6:45am to 3:15pm

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Benefits

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security.

• medical/vision
• dental
• flexible spending accounts
• life
• disability
• retirement
• family life support
• employee assistance program
• onsite health clinic
• tuition reimbursement
• paid vacation (12-22 days per year)
• paid sick leave (12-25 days per year)
• paid holidays (13 days per year)
• paid parental leave (up to 4 weeks)

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.