Patient Services Representative I (PSR)

FQHC Talent; Brooksville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Community HealthCare Group in Florida is seeking a Patient Services Representative I to greet patients, help them check in/out, and guide their visit with warmth and accuracy. You will handle scheduling, registrations, verify demographics in Epic, answer calls, collect payments, and support the care team to keep visits running smoothly in a team‑oriented environment.

This entry‑level role offers meaningful daily interactions and hands‑on exposure to Epic and front desk operations within

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and maintain accuracy.
• Comfortable using computers and learning new systems.
• Ability to complete and maintain required Epic training.

Responsibilities

• Welcome patients and provide a smooth check-in and check-out experience
• Assist with appointment scheduling, registration, and patient questions
• Verify and update patient information accurately in Epic
• Answer calls and connect patients with the right resources
• Collect payments and assist with referrals and registration needs
• Collaborate with clinical teams to keep patient visits running smoothly

Skills

Customer service

Communication

Multitasking

Organization

Adaptability

Education

High school diploma or GED

Tools

Epic

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Full Time Clerical Brooksville, FL, US 1 Attachments

3 days ago Requisition ID: 2014

At Premier Community HealthCare Group (PCHG), every great patient experience starts with a warm welcome. As a Federally Qualified Health Center (FQHC) serving Pasco and Hernando Counties, we're looking for a Patient Services Representative I who enjoys connecting with people and helping patients feel valued, supported, and cared for.

We're looking for someone who wants to:

• Be the friendly face that welcomes patients to Premier
• Help patients navigate their healthcare experience with confidence
• Work alongside a supportive, team-focused Care Team
• Make a meaningful difference in the community every day

What You’ll Do

• Welcome patients and provide a smooth check-in and check-out experience
• Assist with appointment scheduling, registration, and patient questions
• Verify and update patient information accurately in Epic
• Answer calls and connect patients with the right resources
• Collect payments and assist with referrals and registration needs
• Collaborate with clinical teams to keep patient visits running smoothly

What's In It for You

• Meaningful work where your interactions make a difference
• Opportunities to develop valuable healthcare and customer service skills
• Hands‑on experience with Epic and healthcare operations
• A collaborative environment where teamwork matters
• Opportunities for professional growth within a mission-driven organization

Qualifications

• High school diploma or GED required
• Strong customer service and communication skills
• Ability to multitask, stay organized, and maintain accuracy
• Comfortable using computers and learning new systems
• Ability to complete and maintain required Epic training

Join Premier: Where Your Purpose Takes Root

At Premier, you're more than the person behind the front desk. You're an important part of creating a welcoming experience that helps patients feel confident in their care.

We can't wait to welcome you to our Care Team.

Working Conditions & Physical Requirements

• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Prolonged sitting and computer use
• Potential exposure to infectious diseases in a healthcare setting

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Premier Community HealthCare Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

Reasonable accommodations are available to qualified applicants throughout the application and hiring process.

Employment in this position is subject to applicable background screening requirements, including Level 2 screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse, when required.

For additional information about Florida background screening requirements and applicant rights, visit: