Patient Services Representative I (Part Time)

emergemarket.com; Bothell (WA); On-site; USD 30,307 - 39,950; Part time

Benefits offered by this job

Medical benefits

Dental

Vision

HSA/FSA

Retirement plan

Job summary

HealthPoint in Bothell, WA is seeking a part-time Front Desk Clerk to perform front office duties and support patient flow. You will manage check-ins, verify demographics and insurance, collect copays, and assist with scheduling and registrations.

Responsibilities include answering calls, documenting in the EHR, guiding patients to MyChart, and maintaining a welcoming reception area. A high school diploma and basic computer skills are required; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Greet clinic patients, families and visitors.

Skills

Customer service

Healthcare experience

Basic computer skills

Microsoft Word

Microsoft Excel

Outlook

Electronic Records

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Electronic Dental/Medical Records

Job description

Job Category: Administrative

Requisition Number: PATIE001574

• Posted : July 9, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Bothell
10410 Beardslee Blvd
Bothell, WA 98011, USA

• Pay or shift range: $22.50 to $29.63 USD
  Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Description

Salary Range: $22.50 to $29.62 hourly

Shift/Schedule: Monday - Friday, 1:00pm - 5:00pm, Saturdays as needed, 7:30am - 12:00pm

Position Summary:

Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serving as an example of excellent customer service to patients, family members, and community partners.

Your contribution to the team includes:

• Greet all clinic patients, families and visitors.
• Perform the check-in functions for patients which includes:
  • Verification of patient, guarantor and subscriber demographics.
  • Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
  • Collection of copays and past due balances.
• Educate patients and families on HealthPoint services and assist with navigation of these services.
• Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.
• Perform the check-out function for patients which includes:
  • Scheduling any follow-up or future appointments.
  • Provide patient with any applicable documents.
  • Collect any outstanding balances that were not collected during check-in.
  • Establish payment plans, if necessary.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
• Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program.
• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Assist with the management of complex appointment scheduling and procedure coordination.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Maintain good attendance, be punctual and work full scheduled shift as a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
• Other duties as assigned by supervisor.
• Attending staff and in-service meetings, participating in committees and task force activities.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.

Must have’s you’ll need to be successful:

• High school diploma or equivalent. Customer Service or Healthcare experience preferred.
• Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired.
• Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Jर्स Massacre vaccine as proof of vaccination. If you have received the Johnson & Jонс vaccines, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.