Patient Services Representative I | Family Medicine | Days

Veterans in Healthcare; Yuma (AZ); On-site; USD 22,000 - 29,000; Full time

Job summary

Onvida Health in Yuma, AZ is seeking a Patient Services Representative I for the Family Medicine Center. The role handles scheduling, registration, and insurance verification to support ambulatory care needs.

Responsibilities include obtaining authorizations, documenting patient information, and coordinating with providers and back office to maximize patient care quality. Strong customer service is essential.

Qualifications

• Essential: HS DIPLOMA/GED
• Minimum requirements: High School Equivalency Diploma; 1 year of experience preferred

Responsibilities

• Schedule and reschedule medical services for assigned patient population.
• Coordinate scheduling and referrals to other healthcare providers and services.
• Verify eligibility and obtain authorizations for ambulatory appointments.
• Complete patient registration accurately to minimize interruptions to care.
• Perform insurance verification and document pre-certifications prior to appointment.
• Provide excellent customer service to internal and external customers.
• Collaborate with back-office and providers to improve the patient care experience.

Skills

Scheduling

Registration

Customer service

Phone etiquette

Communication

Education

HS Diploma/GED

1 year experience preferred

Tools

Email usage

Faxing

Job description

Patient Access

Patient Services Representative I | Family Medicine | Days

Job Details

Career area Patient Access Position Type Full Time Date Posted 09/02/2026 Location 2400 South Avenue A, Yuma, AZ 85364, United States Job ID 13877

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks Shift: Days Pay Rate Type: Hourly Location: Family Medicine Center

Min = $16.00 Mid = $18.40 Max = $20.80

Summary: The Patient Services Representative performs scheduling and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures, or surgery scheduling in support of the patients' care needs. He/She is responsible for completing the patient registration in a timely and accurate manner to minimize interruption to patients' care. Patient Services Representative secures all demographic and financial information, including Medicare/Medicaid, Third Party Liability (TPL), and Workers Compensation; verifies and/or notifies insurance company; completes cash deposits (co-pays, deductibles, self-pay); explains and answers registration questions on demand. Responsible to perform insurance verification, identify when pre-certification requirement exists for ambulatory appointment and obtains and documents pre-certification /authorizations prior to appointment. Transcribes orders; obtains and verifies required precertification/authorizations, when appropriate, for any scheduled outpatient procedure or surgery. Schedules procedure or surgery as patients' plan of care dictates. Communicates closely with patient throughout care delivery process regarding (but not limited to) insurance, co-pays, deductibles, authorizations, procedure or surgery date, appointments, etc. Performs a variety of administrative duties including answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.

• Schedules and reschedules of all routine and non-routine medical services for assigned patient population.
• Coordinates scheduling and referrals to other healthcare providers and services.
• Confirms daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/postoperative or procedure instructions.
• Performs a variety of administrative duties including answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
• Provides excellent customer service to all internal and external customers.
• Works closely with the back office/medical assistant team and provider(s) to maximize the patients' care experience.
• Performs scheduling (and rescheduling where appropriate) and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures, or surgery scheduling in support of the patients' care needs.
• Coordinates scheduling and referrals to other healthcare providers and services.
• Completes patient registration in a timely and accurate manner to minimize interruption to patients' care.
• Performs insurance verification, identifies when pre-certification requirement exists for ambulatory appointment and obtains and documents pre-certification /authorizations prior to appointment.
• Secures all demographic and financial information, including Medicare/Medicaid, Third Party Liability (TPL), and Workers Compensation; verifies and/or notifies insurance company; completes cash deposits (co-pays, deductibles, self-pay); explains and answers registration questions on demand.
• Obtains and verifies required precertification/authorizations, when appropriate, for any scheduled outpatient procedure or surgery.
• Schedules procedure or surgery as patients' plan of care dictates.
• Communicates closely with patient throughout care delivery process regarding (but not limited to) insurance, co-pays, deductibles, authorizations, procedure or surgery date, appointments, etc.
• Transcribes orders.
• Provides excellent customer service to all internal and external customers.
• Works closely with the back office/medical assistant team and provider(s) to maximize the patients' care experience.

Education

• Essential: HS DIPLOMA/GED
• Other information: Minimum Requirements: High School Equivalency Diploma 1 YOE Preferred

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona. At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness. If that sounds like you, you’re our kind of people. If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona

Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight-knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

https://www.visityuma.com/
https://www.yumachamber.org/

Physical Requirements and working conditions for this position will be provided to you up on interview.