Patient Services Representative I - Bilingual - Remote - Nationwide

Vituity; Sacramento (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Services Representative I to join their remote team. This role is crucial in transforming healthcare by providing exceptional service to patients and clients. You will handle calls, resolve inquiries, and ensure positive experiences while working independently. The company fosters a culture of collaboration and support, offering flexible hours and professional growth opportunities. With a comprehensive benefits package and a commitment to wellness, this position is perfect for those passionate about making a difference in healthcare.

Benefits

Monthly wellness events

Flexible work hours

401(k) retirement savings plan

Outstanding Paid Time Off

Qualifications

• 2 years experience in healthcare or insurance settings required.
• Must type at least 40 words per minute.

Responsibilities

• Handle patient/client calls professionally and positively.
• Review accounts and take appropriate actions for resolutions.

Skills

Communication Skills

Data Entry

Bilingual (Spanish)

Customer Service

Education

High School Diploma or Equivalent

Job description

Remote, Nationwide – Seeking Patient Services Representative I – Bilingual

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities.

The Opportunity

• Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity.
• Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research.
• Update patient account and notes appropriately based upon action/request.
• Performs pre-verifications to determine where eligibility and when to send claims by running on-line eligibility.
• Identify and communicate Patient Services issues.
• Handles incoming and outgoing calls.
• Performs other duties as assigned by management.

Required Experience and Competencies

• Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour.
• Must have a high school diploma or equivalent.
• Experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required.
• Fluent in Spanish language, both oral and written is a plus.
• Strong written and verbal communications skills required.
• Ability to work independently with minimal supervision.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

The Community

Even when you are working remotely, you are an important part of the Vituity Community.

• Monthly wellness events and programs such as yoga, HIIT classes, and more.
• Trainings to help support and advance your professional growth.
• Flexible work hours.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%.
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical.

We are excited to share the base salary range for this position is $17.50, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law.