Patient Services Representative I

tidelandshealth; Murrells Inlet (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Tidelands Health is seeking a Patient Services Representative I to register patients and handle first-call resolutions for assigned departments. You will verify demographics, financial information, and insurance details, transfer calls, and assist with referrals as needed to enhance the patient experience.

Responsibilities include managing registrations in the EHR, ensuring proper signatures, and supporting with appointment scheduling and patient communication in a fast-paced health care setting.

Qualifications

• High School Diploma or equivalent preferred.
• At least 1 year of related customer facing experience, preferably in healthcare.
• Strong interpersonal and communication skills.

Responsibilities

• Engages patients throughout the registration process to create a welcoming and positive patient experience.
• Obtains and accurately enters required information for registration into the electronic health system.
• Reviews demographic and insurance information for completeness and correct deficiencies.

Skills

Customer service

Deadline management

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Employee Type:

Regular Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

Patient Services Representative I

Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview

The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

What you will do

Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitor to promote positive patient experiences. Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.

Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.

Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.

Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.

Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.

Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.

Organizes, expedites and follows-up on any paperwork related to patient care.

Schedules various types of appointments for providers and communicates any necessary instructions to the patient.

Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

Education Qualifications

High School Diploma or equivalent Preferred

Experience Qualifications

At least 1 year of related customer facing experience, preferably in healthcare. Required

Skills and Abilities

• Ability to interact successfully with the public.
• Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

Physical Demand

Light Physical Demand

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this desc