Patient Services Representative - Greater Pittsburgh OB/GYN (Green Tree, PA)

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the Greater Pittsburgh area is seeking a Full-Time Patient Services Representative. The role involves welcoming patients, managing appointments, and ensuring a positive experience through effective communication and collaboration. Ideal candidates will demonstrate a commitment to quality care and community service while navigating patient needs and financial responsibilities.

Benefits

Health and welfare benefits

Paid time off (PTO)

Wellness programs

Paid parental leave

Exceptional retirement plan

Qualifications

• Demonstrate a commitment to the community and healthcare profession.
• Provide patient care activities through independent judgment.

Responsibilities

• Greet patients warmly and assist with check-in.
• Collect copayments and confirm patient registration.
• Help patients navigate the healthcare system.

Skills

Communication

Collaboration

Customer Service

Job description

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative for their Greater Pittsburgh OB/GYN office in Green Tree!

Hours: Monday-Friday, 7:30am to 4:30pm, with 1 rotating evening shift per week. No weekends or holidays!

Location: Greater Pittsburgh OB/GYN - 969 Greentree Road, Pittsburgh, PA 15220. This position requires travel within a 30-mile radius to support staffing needs at other GPOB offices as needed.

Department Details: Greater Pittsburgh OB/GYN is a large, fast-paced outpatient OB/GYN office serving patients across the Greater Pittsburgh region and its communities.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for you – it’s more than just a job!

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for quality care for the care delivery team
• Provide patient care activities for a group of patients and their families through independent judgment, communication, and collaboration with team members
• Establish and maintain collaborative relationships with physicians, healthcare providers, patients, and families to achieve desired outcomes
• Demonstrate a commitment to the community and your healthcare profession

What Can UPMC Do for You?

• Offer career paths that provide valuable experience for current and future roles
• Provide health and welfare benefits including medical, vision, dental, life, disability, and an exceptional retirement plan
• Support work-life balance with PTO, wellness programs, paid parental leave
• Offer competitive pay including base, merit, and premium pay

Purpose:

The Patient Services Representative welcomes patients, promotes consumer-friendly technologies, educates about copayments and financial obligations, collects payments, schedules appointments, connects patients to resources, updates patient information, and fosters a culture of service excellence. They ensure patients and families have a positive UPMC experience across all settings.

Responsibilities:

• Greet patients warmly
• Assist with self-arrival technology or check-in at the desk based on patient preference
• Collect copayments and payments at the point of service
• Confirm and update patient registration information at checkout
• Schedule follow-up appointments and ancillary services
• Help patients navigate the healthcare system with clear instructions and follow-up
• Understand and act on principles of service recovery
• Register patients in the Biometrics program and explain benefits
• Promote and assist with MyUPMC portal registration
• Educate patients on financial responsibilities and connect to advocacy resources
• Verify insurance benefits via online systems or calls
• Obtain signatures for consent following HIPAA rules
• Distribute and triage phone calls appropriately
• Assist with administrative duties such as scanning and faxing medical records