Patient Services Representative - Complete Primary Care Associates Bethel

UPMC; Bethel (Berks County); On-site; USD 35,000 - 50,000; Full time

Job summary

UPMC Community Medicine is seeking a Full-Time Patient Services Representative for Complete Primary Care Associates in Bethel. The role involves welcoming patients, managing appointments and payments, and promoting a culture of service excellence, essential for providing the desired UPMC experience. Candidates should possess strong customer service skills and the ability to educate patients about their financial responsibilities.

Benefits

Free parking provided

Qualifications

• Strong customer service skills essential.
• Ability to educate patients on financial obligations.
• Proficient in using consumer-friendly technologies.

Responsibilities

• Greet patients warmly and guide through self-arrival technology.
• Collect copayments and confirm/update patient registration at checkout.
• Assist in navigating the healthcare system and connecting to resources.

Skills

Customer service

Financial education

Technology usage

Job description

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to help support Complete Primary Care Associates Bethel.

Hours: Monday-Friday, 8:00 am to 4:30 pm

Location: Bethel Park

Department Details:We have a large office team, and free parking provided!

Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.