Patient Services Representative (Casual)

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Growth opportunities

Flexible schedules

Pleasant work environment

Friendly team

Job summary

UPMC is hiring a limited casual Patient Service Representative in Pittsburgh. This role serves as the first point of contact for patients, greeting them warmly, guiding check-in, and collecting copayments.

You will help patients use MyUPMC, verify insurance, schedule follow-ups, and connect them with financial resources while upholding HIPAA and providing friendly, efficient service.

Qualifications

• Front-desk or patient-facing experience preferred.
• Knowledge of HIPAA and patient privacy rules.
• Ability to collect copayments and register patients accurately.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-check-in or desk registration.
• Collect copayments and payments at point of service.
• Update patient registration and schedule follow-up appointments.
• Provide follow-up to patient questions to ensure continuity of care.
• Support patient portal use (MyUPMC) and assist with registration.
• Verify insurance benefits with carriers via online tools or calls.
• Obtain signatures for consent to treatment per HIPAA rules.

Skills

Customer service

HIPAA knowledge

Communication skills

Cash handling

Job description

Join our team of Life Changers!

UPMC is hiring a limited casual Patient Service Representative to the UPMC Community Medicine Incorporatedteam/office in Pittsburgh.

Shift/Hours: Monday-Friday, will require a minimum of 12 hours a week with the option to work up to 40 hours. - No weekends or holidays!

Travel: Potential travel (up to 25%) may be required to assist other local offices to assist with staffing needs and support. *HM will discuss further details during the interview process

Opportunities for growth/advancement, flexible schedules, a pleasant work environment, and friendly team are just a few of our perks.

Purpose: The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• *Performs in accordance with system-wide competencies/behaviors
• *Performs other duties as assigned.