Patient Services Representative - Call Center - Bloomington, IL

PhyNet Dermatology LLC (External); Bloomington (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Call Center in Bloomington, IL to provide frontline patient support and assist providers with scheduling. You will handle calls, triage inquiries, and help maintain a smooth patient experience in a welcoming dermatology practice.

The role emphasizes accurate scheduling, collaboration with the care team, and ongoing participation in training to ensure top-tier customer service in a medical setting.

Qualifications

• Minimum 0–1 year in customer service, preferably in a healthcare environment.
• Medical customer service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

Responsibilities

• Answer incoming calls and assist with appointment scheduling.
• Triage, route, and escalate patient concerns while maintaining high service standards.
• Schedule appointments efficiently and understand provider preferences to optimize workflow.
• Collaborate with team and leadership on process improvements and training.
• Participate in trainings and roundtable discussions to enhance skills.
• Maintain reliable attendance and flexibility to meet practice needs.

Skills

Customer service

Healthcare knowledge

Computer skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Patient Services Representative - Call Center - Bloomington, IL

Position Summary

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Essential Functions

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries; triage, route, and elevate concerns while maintaining a high standard of customer service and sensitivity.
• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements; actively contribute to new practice rollouts, training, and documentation efforts.
• Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
• Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
• Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• Minimum of 0-1 year in customer service, preferably in a healthcare environment.
• Medical customer service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

Physical and Mental Demands

The physical and mental demands described below are representative of those required to perform this job successfully.

• Physical Requirements: Occasionally required to stand, walk, and sit for extended periods; use hands to handle objects, tools or controls; reach with hands and arms; occasionally climb stairs, balance, stoop, kneel, bend, crouch or crawl; occasionally lift, push, pull or move up to 20 pounds.
• Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

EEO Statement

As set forth in PhyNet Dermatology LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.