Patient Services Representative Associate

Corewell Health; Big Rapids (MI); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discount programs

Retirement options

Job summary

Corewell Health is seeking a part-time Patient Access Staff member in Big Rapids, MI. This role involves assisting patients with navigation through healthcare services while maintaining high standards of customer care.

The ideal candidate must possess a high school diploma and have strong communication skills. Responsibilities include clerical tasks and patient registration, with a focus on providing an exceptional experience for all clients.

We offer a comprehensive benefits package to support our staff's personal and professional goals.

Qualifications

• High School Diploma or equivalent required.
• 1 year of relevant experience in healthcare or related field preferred.

Responsibilities

• Assist patients with navigation and access to services.
• Perform clerical functions and patient registrations.
• Maintain patient records and assist with scheduling.

Skills

Customer service skills

Communication skills

Organizational skills

Education

High School Diploma or equivalent

Job description

Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, and answering navigation questions. Consistently create an exceptional experience with each contact via inbound and outbound calls, online chat, email, etc., adhering to established procedures and quality guidelines in support of patient access services and corporate values.

Shift and Status
Part‑time, variable days and weekends.

Essential Functions

• Serves as a concierge—greets and communicates with patients or visitors.
• Performs clerical functions, including answering practice phone calls, scheduling patient appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing/sorting mail and supply deliveries, and processing registration reports. Identifies and reminds patients of health maintenance gaps. Documents patient phone calls in EHR for call routing/resolution.
• Performs patient registration and check‑in, confirms patient demographic and insurance information; assists patients with self‑registration and arrival. Performs patient check‑out: schedules follow‑up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk‑mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or related fields.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Primary Location – Big Rapids Hospital, 605 Oak St, Big Rapids, CH West.

Employment Type – Part‑time.

Weekly Scheduled Hours – 4 hours.

Hours of Work – Variable.

Days Worked – Monday to Friday, with variable weekends.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and compliance with the required vaccine schedule if in an on‑site or hybrid workplace. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. We invite those who share our commitment to equity to join our team.