Patient Services Associate

Penn Medicine; West Chester (Chester County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Job summary

Penn Medicine is seeking a Patient Service Associate to lead front desk and office functions within Central Registration/LD/Lab specimen/Rad. Responsibilities include check-in/out, registration, scheduling, and record retrieval, plus training new PSA hires and rolling out process improvements.

The role may involve supporting physician templates and schedules in the manager's absence. The candidate should have a BA/BS and at least 1 year of healthcare experience.

Qualifications

• Bachelor of Arts or Science required; 1+ year healthcare experience preferred.
• Experience in front desk duties: check-in/check-out, registration, scheduling, and records retrieval.
• Ability to train new PSA hires and lead front office on process improvements.

Responsibilities

• PSA duties – check in / check out, patient registration, appointment scheduling, and record retrieval.
• Train new PSA hires and front office on new process improvement roll-outs in the practice.
• Attend scheduling meetings remotely and update FSC/PSA on Epic APM processes.
• Assist with overseeing Point-of-Service cash collection and educate patients with materials.

Skills

Front desk operations

Scheduling

Patient registration

Training

Education

Bachelor of Arts or Science

Tools

Epic EHR

QGenda

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Central Registration/LD/Lab specimen/Rad

Monday thru Thursday(3 of those days)3:30pm to 7:30pm

Every other weekend 1pm to 5pm

ON call every other month.

1 holiday spring/summer

1 holiday fall/winter

Summary:

• The Patient Service Associate (PSA) serves as an in-house expert and acts as lead for front desk and office functions. In addition to performing duties of a Patient Service Associate (PSA) (check-in/check-out, patient registration, scheduling, telephones, and record retrieval), the PSC will train new PSA hires and lead the front office on new process improvement roll-outs in the practice. The PSC will be expected to take on additional responsibilities in the absence of the manager, such as overseeing physician templates and schedules

Responsibilities:

• PSA duties – check in / check out, patient registration, appointment scheduling, and record retrieval
  Train new PSA hires and train front office on new process improvement roll-outs in the practice
  Attend Schedistration meetings remotely and update Financial Service Representative (FSR) and PSA on new or updated Epic APM processes
  Assist with overseeing Point-of-Service Cashless Collection (practice will be going live in 2019)
  Be primary staff member to provide literature from Onolink to patients for educational use such as insurance electronic pamphlets
  Responsible for emailing New Patient Packets electronically and sending by mail for those patients who do not want by email.
  Update the physician on-call schedule in QGenda
  Assist practice manager with overseeing physician templates and schedules
  Responsibilities of the PSC will grow as experience is gained and performance allows

Credentials:

Education or Equivalent Experience:

• Bachelor of Arts or Science
• Education Specialization:Equivalent Experience:And 1+ years Minimum of 1 year prior experience in healthcare environment preferred.

We believe that the best care for our patients starts with the best care for our employees. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.