Patient Services Representative

Westside Family Healthcare Inc; Wawaset Park (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) with match

Supplemental insurances

Generous PTO

Job summary

Westside Family Healthcare is seeking Patient Service Representatives to greet patients, collect and verify demographics and payer information, and support smooth clinic operations. This role emphasizes timely check-ins, accurate data entry, and assisting with billing and insurance processes to ensure quality patient care.

The position requires a high school diploma or GED, at least one year in customer service, and bilingual Spanish proficiency.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience.
• Experience using Microsoft Office.
• Bi-lingual Spanish required.

Responsibilities

• Check in patients (in person or via curbside) in a timely and friendly manner.
• Verify and update patient demographic and payer information in the EMR system.
• Expedite patient processing by assisting with forms and keep staff updated on scheduling and delays.
• Collect and post all fees and payments, reconciling daily charges.
• Assist uninsured patients with Sliding Fee Scale applications or direct to Enrollment Specialist as needed.
• Assist patients with scheduling follow-up appointments or reschedule existing appointments.
• Assist with laboratory orders, check-in for lab work, verify insurances, and print orders.

Skills

Customer service experience

Bi-lingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME.

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making.

OUR MISSION:

To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS

• medical insurance
• dental insurance
• vision insurance
• life and disability insurance
• a 401(k) retirement plan with a match
• supplemental insurances
• generous PTO package
• flexibility to provide work/life balance

Responsibilities

1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
2. Verify and update patient demographic and payer information in electronic medical record system
3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. One year of work experience in customer service
3. Experience using Microsoft Office software
4. Bi-lingual Spanish

Westside Family Healthcare is an Equal Opportunity Employer that values diversity.