Patient Services Representative

OneOncology; Watkinsville (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Profit Sharing

Disability Insurance

Flexible Spending Account

Job summary

University Cancer & Blood Center/University Health Alliance is seeking a full-time Patient Services Representative for the Advanced Endoscopy of Georgia unit. You will coordinate scheduling of surgical procedures and assist leadership in daily facility operations, following all policies and procedures.

Key duties include handling admissions, maintaining medical records, and ensuring clear communication across departments.

Qualifications

• Strong communication and interpersonal skills.
• Proficient with standard office software and medical records systems.
• Able to work independently and with a team.

Responsibilities

• Coordinate scheduling of surgical procedures and assist leadership in daily operations.
• Assist with scheduling/admitting activities and promote facility-wide communication.
• Maintain facility medical records per guidelines and confidentiality requirements.
• Handle high volumes of incoming calls and accurate message taking.
• Ensure adherence to policies and provide excellent patient service.

Skills

Excellent communication

Proficiency with computers

Team coordination

Education

High school diploma or GED

Job description

ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.

At University Cancer & Blood Center, we pride ourselves on listening.

On providing hope, guidance, and comfort.

On getting up each day and striving to make a positive impact on the lives of patients and their families.

From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.

Job Description

University Cancer & Blood Center/University Health Alliance is seeking a full-time Patient Services Representative for their new unit, Advanced Endoscopy of Georgia.

Will coordinate all aspects of scheduling surgical procedures and assist leadership in the daily operation of the facility activities in accordance with federal, state and facility policies and procedures.

Assist with scheduling/admitting activities, coordinate the reception/admitting activities and promote communication throughout the facility.

Perform clerical and reception duties. Maintain the facility medical records according to established guidelines and requirements.

Key Responsibilities

• Clerical Skills Records accurate telephone messages.
• Types correspondence accurately and timely.
• Files documents correctly, per protocol.
• Distributes documents correctly and in a timely manner.
• Schedules, reschedules and cancels cases as directed.
• Obtains necessary admission information during scheduling procedures.
• Receives and processes heavy volume of incoming calls.
• Transfers calls appropriately.
• Processes incoming and outgoing mail.
• Demonstrates awareness of protocol for malfunctioning equipment and repair and reports to appropriate personnel.
• Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Provides for confidentiality, integrity and security of medical records.
• Communication Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
• Quality Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.

Qualifications

• High school diploma or GED required.
• Good communication a must.
• Proficiency with computers and other standard office equipment.
• Two (2) years' of medical administrative experience strongly preferred.
• Ability to work independently and closely with a team.

Benefits

We are committed to providing our employees with the support they need. At University Cancer & Blood Center/University Health Alliance, we offer eligible employees an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending Vacation and Sick time 401K Profit Sharing Short Term & Long Term Disability coverage Accident Insurance Critical Care Policy Hospital Indemnity

University Cancer & Blood Center has been Northeast Georgia’s leading cancer and hematology treatment center for over 40 years. Our highly skilled medical professionals, whose backgrounds include working at the nation’s leading cancer centers, provide every patient with the most advanced cancer care available in an atmosphere of care and compassion.