Patient Services Rep

Spectrum Health; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-demand pay

Discounts directory

Identity theft protection

Retirement options

Job summary

Corewell Health is seeking a Patient Services Representative to support registration, concierge, and clerical services for patients. You will work with a team to ensure smooth patient flow and accurate scheduling of referrals, appointments, and tests.

The role requires a high level of attention to detail, experience with insurance processes, and proficiency with EMR/EHR systems. This on-site position offers a robust benefits package and standard daytime hours.

Qualifications

• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Responsibilities

• Register patients and manage high-level problem solving for patient experiences.
• Schedule appointments, referrals, in-office procedures, surgeries and tests, with medical record review.
• Obtain insurance authorizations or verify prior authorizations.
• Assist with EMR/EHR scanning, Right Fax, and uploading to EPIC.
• Support training of new team members and participate in safety initiatives.

Skills

Insurance billing

Access management

Patient financial services

Electronic health records

Lab service support

Education

High School Diploma or equivalent

Job description

Job Summary

As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit. Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals. Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC. Assists with training new team members utilizing standard work. Ability to perform the role of Patient Services Representative, Associate when necessary. Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

High School Diploma or equivalent 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status.

Primary Location and Employment Details

Primary Location SITE - Health Park Medical Office Building 1 - 3950 Hollywood Rd - St Joseph Department Name Ear Nose Throat - Medical Group South Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7:45 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.