Patient Services Representative

Vista Community Clinic; Vista (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

Vista Community Clinic is seeking a front desk/clerical assistant to greet patients in person and by phone, verify insurance, and assist with scheduling and paperwork. The role supports the clinic’s effort to provide patient-centered access and accurate eligibility processing.

Candidate should have at least a year of medical/dental office experience, bilingual English/Spanish abilities, and proficiency with NextGen or similar Practice Management systems.

Qualifications

• High school graduate or equivalent.
• One year experience in a medical or dental office.
• Experience in verifying and billing insurance/program eligibility.
• Bilingual English/Spanish.

Responsibilities

• Greet patients in-person and via telephone.
• Verify insurance eligibility and copy insurance cards.
• Perform financial and eligibility screening for clinic programs.
• Print daily schedule and confirm next day’s appointments.
• Complete appropriate paperwork as needed for patients school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites; Call, reschedule and mail letters to all N/S patients.
• Responsible for patients checking in through completing encounters, personal records forms, etc.

Skills

Customer service

Bilingual English/Spanish

Typing 35 WPM

Education

High school diploma or equivalent

Tools

NextGen

Job description

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most. As a private, non‑profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

For eligible employees, benefits include

Competitive Compensation & Benefits

• Medical, dental, vision
• Company-paid life insurance
• Flexible spending accounts
• 403(b) retirement plan

Why VCC?

• Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sitesCall, reschedule and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc.

Minimum

• High school graduate or equivalent
• One year experience in a medical or dental office
• Experience in verifying and billing insurance/program eligibility
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
• Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

• $22.00 - $23.00 Depending On Experience