Patient Services Representative

Clarity RCM; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A medical billing company is seeking a Patient Services Specialist to assist patients with inquiries and payments. This fully remote role requires strong medical billing knowledge and excellent customer service skills. The candidate will handle phone calls and resolve billing issues while demonstrating professionalism and a pleasant demeanor. Health benefits and a 401(k) plan are offered.

Benefits

Health benefits covering 90% of costs

401(k)

Dental insurance

Vision insurance

Paid time off

Qualifications

• Experience with medical billing concepts is a MUST.
• Must understand how medical insurance works.
• Strong computer skills and excellent typing skills.

Responsibilities

• Handle phone volume across clients, answer questions.
• Identify and resolve billing issues.
• Collect payments over the phone.

Skills

Medical billing concepts

Customer service skills

Multitasking

Computer skills

Tools

Practice Management systems

Job description

Clarity RCM is a medical billing / revenue cycle management company serving private dermatology throughout the United States.

We are looking for a Patient Services Specialist to serve as a point of contact for patients with questions about their patient balances. You will be communicating with patients via phone and e-mail and providing exemplary service each step of the way. If you have a strong medical billing or coding background, please apply!

• This is fully remote work from home position; however, candidates MUST reside in the following U.S. states to be considered: California (CA), Florida (FL), Illinois (IL), Indiana (IN), Kansas (KS), Maryland (MD), Nevada (NV), North Carolina (NC), Oklahoma (OK), South Carolina (SC), Tennessee (TN), Texas (TX), Washington (WA), and Wisconsin (WI).
• Must be able to work Monday-Friday from 9:00AM-6:00PM Eastern Time (ET).

RESPONSIBILITIES

• Handle a heavy phone volume across all our clients, answering calls and emails from patients, explaining their patient responsibility, taking payments etc.
• Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team.
• Collect payments over the phone where applicable.
• Provide exemplary customer service.

REQUIRED SKILLS / EXPERIENCE:

• Experience with medical billing concepts is a MUST. Applicants with no medical billing experience will not be considered for this role.
  • BONUS: Experience working in dermatology.
• A successful candidate must understand in detail how medical insurance works and possess a knack for diagnosing and reviewing claims-related and denial issues.
• Strong computer skills, excellent typing skills and ability to learn new Practice Management systems. Experience with Modernizing Medicine is a plus but not required.
• Excellent customer service skills and pleasant demeanor.
• Ability to multitask and keep calm under pressure.

BENEFITS:

• Fully remote work from home position
• Health benefits for employees – we cover 90% of the cost!
• Collaborative and rewarding environment
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

HOW TO APPLY:

• To be considered for this position, please submit your application through our career website using the Apply to Position, Use My Indeed Resume, or Apply Using LinkedIn buttons.
• Resumes sent via email will NOT be reviewed.
• Do NOT contact Clarity RCM directly about this job posting.