Patient Services Representative

THE LAKES COMMUNITY HEALTH CENTER; Town of Lakewood (WI); In loco; USD 23.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental insurance

Employer paid life and disability

Health Savings Account contributions

Flexible Spending Accounts

PTO, Holidays and leave bank

403(b) with 4% employer match

Vision Insurance

Tuition reimbursement

Wellness reimbursement program

Employee Assistance Program

Descrizione del lavoro

NorthLakes Community Clinic is seeking a Patient Service Representative to guide patients through clinic services, verify insurance, coordinate referrals, and manage front desk duties. The role emphasizes HIPAA compliance, patient communication, and efficient use of EMR/EDR systems.

Expect a friendly, service-oriented environment with ongoing training. Salary begins at $20.45+ per hour, with experience-based increases.

Competenze

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required .
• CPR Certification must be current or obtained within the first six months of employment.

Mansioni

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed.
• Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior-authorizations for patients based on insurance guidelines as required.
• Verifies patient's insurance eligibility by checking necessary portals for current status.
• Collects payment from patients and reconciles daily cash reports.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel.
• Manages automated reminder responses, and conducts reminder calls to all patients, as needed.
• Guides the Patient Experience within the clinic's service line to patients and explains the appropriate process/steps involved.
• Patient Services Representative shall be cross-trained in the functions of various front desk duties.
• Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations.
• Other duties as assigned.

Conoscenze

Customer service

HIPAA knowledge

EMR/EDR systems

Communication skills

Cash handling

Formazione

High school diploma or equivalent

Certificate from college or technical school

Strumenti

EMR/EDR systems

Insurance Portals

Patient Portal

Reminder Call system

Descrizione del lavoro

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

The Patient Service Representative's main purpose is to navigate patients through Northlakes Community Clinic's services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness.

Salary begins at $20.45 + per hour depending on experience.

Essential Job Functions

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic . Directs them to the appropriate location as needed.
• Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers .
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior-authorizations for patients based on insurance guidelines as required .
• Verifies patient's insurance eligibility by checking necessary portals for current status .
• Collects payment from patients and reconciles daily cash reports.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel , or initiates a telephone note for response by appropriate personnel .
• Manages automated reminder responses, and conducts reminder calls to all patients, as needed.
• Is knowledgeable regarding services provided within the clinic and also services provided across the organization. Understands how to direct patients to those services.
• Guides the Patient Experience within the clinic's service line to patients and explains the appropriate process/steps involved.
• Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others.
• Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations.
• Other duties as assigned.

Qualifications and Education Requirements

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required .
• CPR Certification must be current or obtained within the first six months of employment.

Preferred Skills

• Demonstrated ability to navigate computerized applications associated with job duties . Example : EMR , EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc...
• Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.

Required Credentials, Certification, Licensure

None.

Benefit Statement

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic , our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee's career with us.

NorthLakes Community Clinic Organizational Competencies

• Mission Driven - Advances the organizational mission, vision and values in executing job duties.
• Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality