Patient Services Representative

Starkeyranchhospital; Starkey Ranch (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Starkey Ranch Hospital is seeking a Patient Services Representative to support the Emergency Center's operations. The role focuses on front desk check-in/out, patient registration, scheduling, and billing support to ensure smooth patient flow and accurate records.

Candidates should have a high school diploma and at least 2 years of PSR experience in a hospital or ER setting, with strong communication and confidentiality skills integral to the role.

Qualifications

• High School Diploma or equivalent.
• 2+ years in a PSR role in a hospital, ER, or clinic.
• Experience in medical registration, admitting and scheduling in an ER setting preferred.

Responsibilities

• Front Desk Operations: greet patients, determine needed services, collect demographics and signatures, manage phone inquiries.
• Financial Responsibilities: collect payments and reconcile patient accounts.
• Facility Cleanliness: assist in maintaining clean patient areas and restrooms.
• Communication: interact courteously with patients, families, physicians and team members.
• Professional Development: attend monthly staff meetings and pursue improvement activities.
• Other Duties: assist management with additional tasks as assigned.

Skills

Strong communication

Organizational skills

Confidentiality & patient safety

Customer service

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Patient Services RepresentativeThe **Patient Services Representative (PSR)** plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. **Qualifications required** * High School Diploma or equivalent* Minimum of 2 years of experience in a **Patient Services Representative (PSR)** role within a Hospital, ER, or Clinic* Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred **Essential Job functions and responsibilities** 1. **Front Desk Operations:** * Greet patients and guests with a cheerful demeanor* Determine necessary services and direct patients accordingly* Collect demographic information and ensure proper signatures for billing accuracy* Maintain logs of patient information and manage phone inquiries professionally* Manage office supplies and maintain a clean and welcoming environment**2. Financial Responsibilities:** * Collect payments via cash, checks, and credit card for co-pays and account balances* Maintain an accurate financial ledger and perform daily reconciliation of patient accounts**3. Facility Cleanliness:** * Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms**4. Communication Skills:** * Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values**5. Professional Development:** * Attend monthly staff meetings and engage in performance improvement activities**6. Other Duties:** * Assist management with additional tasks or projects as assigned**Nonessential Job functions:** * Support patient care areas by ensuring appropriate supplies are stocked* Assist with patient restraint procedures and documentation as needed* Attend scheduled meetings as required**Job Competencies** * Proficient in navigating and utilizing Electronic Medical Records (EMR)* Understanding and compliance with Hospital Policies and Procedures* Commitment to ongoing education and professional development**Physical Requirements:** * Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility* Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance* Occasional: Climbing, Kneeling, Distinguishing colors* Rarely: Exposure to electric shock and confined spaces**Work Environment:** * OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials